DestinationWeddingsReviews of destinationweddings.com

I worked with Lina Contreras with Destination Weddings and she was absolutely phenomenal. We worked together for over a year planning and organizing all of the travel and wedding arrangements. She helped me choose the most perfect Cancun resort for us and it ended up being beautiful and our guests LOVED IT. Our wedding was flawless and I owe it all to Lina. She was so patient, attentive, kind and so easy to work with. I could not have done any of this without her!

We worked with Kellie Davis, and she was absolutely fabulous. Doing a destination wedding was more incredible than we could have imagined and the process of getting our guests there was made so much easier with Kellie and the team. It was one huge weight lifted off my sholders. We are incredibly grateful!

We had the pleasure of working with Marlene Johnson on our all-inclusive wedding plans in Negril, Jamaica. After an introductory meeting to assess what we were looking to accomplish, Marlene was "on it" from day one. She was extremely helpful; being from Jamaica definitely helped us in our decision making about accommodations, etc. Marlene provided a few resorts to review, addressed any concerns we had, worked with those travelling with us and arranged for our smooth process into and out of the Caribbean. Further, she helped guide me on our wedding, suggested what questions to ask of the coordinator/planner, etc. She knew about the properties we considered and that proved helpful! We are grateful for all of the help and would definitely recommend Destination Weddings and Marlene Johnson! Looking forward to working with her again for other travel.

Destination Weddings did a great job helping my daughter plan her wedding. Marlene Johnson was easy to work with and very responsive via email whenever I, as a guest, had questions. It truly was a perfect wedding!

We are attending a wedding booked through Destination Weddings and it's been a painful process to say the least. I wrote to Destination Weddings directly through their customer service option on the website almost a week ago regarding our concerns but since they don't care to respond, it looks like a review is our best option. Long story short our entire group was given confirmation emails, receipts and quotes with one flight's information (departure) with no return flight details given. Less than 3 weeks out numerous of us emailed our agent inquiring about our return flights so we could book airport parking, seats etc. but a response to our inquiries was slow to come, with many people waiting over a week. Finally in an email response to everyone in the group (individual emails with other questions are fully ignored), we found out the departure flight we are on, isn't the one from our quotes, receipts or confirmation. While we all understand flights change, we were never notified that they changed, or even of our arrival flight times, even after booking and paying in full. These are all details we would have had, had we booked ourselves, outside of an agent. But the most frustrating part of this is as it turns out, our group was never booked on the departure flight we were quoted on, the agent just gave us the wrong info from the start. Many people in our group had planned their trip around that flight because we were never told otherwise. There is over an 8 hour difference between the flight we were quoted and our actual flight. As a result people are frantically trying to book hotels the night before, request additional vacation time from their employers and incurring additional costs. This is something we should have never had to deal with if we had just been given the correct information from the start. And to confirm - the original flight in all of our quotes, receipts and confirmations is scheduled for the same date and time as was communicated to us, this isn't a case of a flight being changed by an airline. The agent just didn't provide the right information (or any information) from the start, and has failed to take ownership or even apologize for the error. Travel documents were also promised 14-21 days prior to departure, at 11 days out, we just received them. We booked though Alexandra Koleoglou who never answers emails and her assistant Beverly Cameron who also does not answer emails. Now we have an issue where our Airport Transfer Passes are under someone else's name (we don't even know them) and received an automatic response that Beverly or Alexandra will "hopefully" get back to us within 72 hours but they are really "busy". Maybe they should reduce the amount of clients they take on, if they aren't able to provide an acceptable level of customer service? Many of us haven't even gotten responses in regards to our inquiries further proving they either don't care or are "too busy". From my understanding this is the experience (unanswered emails, incorrect/inaccurate information) everyone in our group has had, including the bridal party. It feels as though they got our money and they didn't care what happened after. Booking through an agent is supposed to make it easier and relieve stress, this experience has done the exact opposite.

Wayde Salmon was our wedding coordinator and was great to work with. Wayde was helpful throughout the whole planning and booking process of our destination wedding. Wayde was also very personable, friendly, and knowledgeable about the process! We were happy with our experience and would recommend working with Wayde, thank you!!

I was invited to a wedding and paid the extra fee for cancelation insurance for two. I requested the cancelation by email in January and received no response. I called Ms. Mary Ann Santana and she assured me it had been canceled, and it will be about 90 days for the refund. Yet, there is no email from her to follow on our conversation. It is now April, and I still have not received my refund or email. I spoke with her again today, and she gave me the same story as she did back in January. I asked her to follow up with an email, and 6 hours later, there is still no email. I am not sure how this company is still operating with such poor communication and customer service. Be careful about booking with this company.

We worked with agent Nikki Hume. Most horrible experience. I will say she was prompt with getting back to us however, that was not the experience of some of our guests. We had family flying from the east coast and their rates were completely different from everyone else but this was never communicated to us or our relatives, only until they were ready to place their deposits and were told their rates had changed, significantly. Had they been told otherwise things would have been different. The website was finicky, we had multiple people say they couldn’t put through their deposits (but thank God that happened! Silver lining, only we lost money but not our guests!) Nikki was okay in answering our questions, however we suspect she may lack experience or perhaps she didn’t care. We didn’t feel right to proceed with planning our dream wedding with this company…so we cancelled and took our loss for our $500 deposit. I would NEVER recommend this place to anyone. Use at your own discretion…they only highlight their best review on their website (obviously) But please, please do your research before signing up with any of these companies, you are just a number therefore find a person you are sure of, speak with them multiple times before deciding. People always put their best foot forward in the first couple interactions. They should make your experience a very special one because its yours, not treat it so casual and leave you hanging. Beware and again do your research. DO NO USE DESTINATIONWEDDING.COM!!