Abigail B.
ZERO STARS/ DON'T USE THIS COMPANY
If I could give zero stars, I would. Not only have I had trouble from the beginning of planning my wedding since SEPTEMBER 2022 for a wedding in JULY 2023, I'm still having issues A WEEK BEFORE my wedding. It took forever to get a wedding coordinator from the resort, communication is severely lacking. The wedding coordinator, Veronica Foster, acts like she doesn't know how to do her job as well as Krista Winter. They sent the wrong payment amount with another couple's bank information, including their bank account number, the money THEY paid, and other information for the wrong people. They don't return phone calls, listen to their voicemails, or even bother to look up our account information before replying to their emails regarding our wedding. IT'S NOT THAT HARD, especially since it's been a total of almost 10 months of planning. Everything on our end, including payment, paperwork, documents, were completed and sent over months in advance to ensure these things wouldn't happen. It's officially less than a week before we are to be married and both the resort and destination weddings are still scrambling to get their sh** together!!!! They are still finding last minute things that needed to be done months ago but are just now sending over to us to be done and it's ridiculous. 10/10 WOULD NOT RECOMMEND.
Response from DestinationWeddingsJun 27, 2023
Hi Abigail, we regret to hear you've been struggling with Veronica's services for almost a year. Our Customer Relations Team is more than happy to intervene and ensure your concerns are addressed and rectified prior to your departure. They are in receipt of your comments and will be in touch shortly. Thank you for your patience.



