DestinationWeddingsReviews of destinationweddings.com

I was recently part of a wedding party that used Destination Weddings to accommodate travel for our best friend's wedding in Aruba and we all had TERRIBLE experiences with them! Issues ranged from not having our block of rooms officially reserved with the resort for several weeks after accepting all of our deposits, to a complete lack of response to people's questions and verifications, to me personally being overcharged by nearly $1,200 and it taking over TWO MONTHS to finally process that refund, which was only processed after multiple follow ups on my end; never once were they proactive in rectifying the error. Our travel agent, Wayde, was passive at best in taking care of these issues (and a flood of other issues - all things that could have been avoided on their end) and relayed no urgency in making anyone feel at ease, that things were taken care of and giving any peace of mind before leaving the country. He was truly awful, and I have been in customer service for many years, so I am not writing this review lightly. When I was FINALLY able to get ahold of someone else to rectify my problem and explained (very nicely) why this had been such a disappointing experience, I never got a response, no apology - nothing! If you're thinking about using this company - DON'T! Of the 30 people that went to this wedding, every single guest had a horror story when talking about their experience with Destination Weddings. Test your luck with another company and be thankful you didn't use this one!

I’ve used Tracy Espina two years in a row once for a wedding and once for a family group trip. She is efficient, myself and my guest have had no issues when we’ve arrived to the islands as far as the roundtrip transportation and hotel check in. I will be using her for a third time for next years trip.

Janice made this process so easy. This was my first time flying down south with a group booking for my best friends wedding, I had lots of questions and Janice was very helpful and quick with answering. There were some issues with our flights and as soon as she was notified she looked into right away and made sure to keep us all updated with what was going on. I would highly recommend Janice to anyone who is planning a destination wedding. The communication from the get go was phenomenal. I can only imagine how busy and stressful this field of work could be, so I’m just blown away with how helpful Janice was to not only the bride and groom, but everyone else including in the group. Thank you for such a great travel experience, and being so helpful whenever I had questions.

I decided to use destinationweddings.com as my travel agency for my wedding and guests because I went to a wedding last year in Mexico and the bride also used them. I got paired up with Tracy Espina and I have nothing but great things to say about her. She was extremely helpful and very responsive throughout the booking process. She recommended Dreams Jade to us and that is how we learned about the resort we got married at. Having a travel agent is going to be a life safer for you as a bride because they will take a lot of stress off of you when it comes to helping guests with booking and being your advocate when it comes to communicating with the hotel and wedding department. I was able to cc’ her on all my communication with the wedding department and I felt that helped so much with them getting back to us sooner. Not only was Tracy absolutely an amazing travel agent but destinationweddings.com did give us money toward our room for using them so there is an incentive.

Carrie Peterson came to our rescue planning the hotel/transfers portion of our destination wedding at Sandos Playacar in Mexico, where I was then introduced by her to my wedding planner at the resort. Carrie had all the answers to our questions, responded to emails quickly and made sure all of our guests accomodations were taken care of. She was amazing! Any questions or concerns they/we had, Carrie was able to help. Thank you destination weddings and Carrie for helping us make our dream wedding come true. 😊

I booked through DW more than 12 months ago for my vow renewal. I had 44 guests attending at three Magestic Mirage Punta Cana,DR. Everyday a guest arrived there was a room issue. I was constantly pulled away from my family to try and help with room issues. I felt as if I worked there. It was hard to get into contact with someone from DW as the service there isn't great and when I did speak to someone I don't even know if it helped! Management at this resort is no help and not accommodating at all. The food isn't great and many of us ended up sick. If I was booking a wedding again I definitely would not choose this resort even though the wedding coordinator at the resort did a great job. DW represents this resort and they need to do better job sorting out the issues. I've complained to DW about my issues at the resort and have yet to hear from them. If your booking a large group just book through the resort!

Best Decision Ever! Honestly, after seeing some reviews I was kind of hesitant to go through Destination Weddings, but I was very fortunate in my experience with Susan Robson. I visited the Destination Wedding website for some information and Susan Robson reached out to me November 2021. It wasn't until January 2022 that I finally decided to start the wedding planning process and she was extremely helpful from the start all the way to the very end. My wedding was on June 17, 2023 and Susan and I have been in contact since. During the beginning stages of the planning process, I had so many questions, which she was so happy to answer. From the beginning, she helped my husband (fiance at the time) and I pick a location. Once the location was chosen, she sent over plenty of venues and we ultimately chose to have our wedding in Tulum, Mexico at the Dreams Tulum Resort & Spa. Planning everything with Susan, seemed too easy. I live in the west coast and she currently lives in the east coast and I thought that would be an issue for communication purposes, but it was the opposite. Communicating with her was simple. Very quick and responsive via email. We even talked and had several phone calls to ensure everything was going according to plan. She also ensured all our guests were booked and ready to go for their stay. I know a lot of my guests reached out to her and they came back to me with very good reviews stating that she got back to them very quickly and helped them all out with their concerns. My husband and I feel very grateful for Susan in helping not only us out, but also ensuring our guests had the best experience. She definitely relieved a lot of the stress we had in planning such a big wedding in a resort that we didn't even get to visit prior to our wedding. We couldn't emphasize this enough...we highly recommend these services for any couple planning a destination wedding and if the choice is given, choose Susan Robson, you wont regret it!

Great communication, quick and responsive to all my emails, and was available for phone conversations with me when I had more questions, so I highly recommend these services. I recently got back from a beautiful wedding at Dreams Las Mareas in Costa Rica; booking and planning was great. I also booked my Pre 40th birthday trip to Italy early June, amazing experience!