DestinaHolidaysReviews of destinaholidays.com

Excellent customer service - they did an excellent job helping me

Never, never, never, not ever will I EVER use Destina Travel again! I booked a trip of a lifetime to Thailand that I saved years for through their website. My daughter is going to leave a school excursion to Nepal early and meet me in Bangkok for Christmas. She booked her flight to arrive 20 minutes differently from mine so she won’t be alone in the airport to wait. I received a confirmation code from Destina and an itinerary. By chance, I noticed three days later that my bank account had not been debited for my flight. I ran my confirmation code on Destina’s website and it responded that I had NO BOOKING. I panicked and called Destina, who said that they were told there was a “duplicate booking” (meaning I was somehow already booked on that flight) so they never actually booked me. The agent informed me she could go ahead and book me on that same flight, but for over $1000 more!! I was horrified to think that had I not investigated things, I would have just shown up, like an idiot, to my airport on Dec 22nd to fly on my dream trip and to meet up with my child, and I would have had NO ticket. My baby would have been sitting alone on the other side of the planet waiting for me and I wouldn’t have shown up. I feel sick thinking of it, and they seemed to think it was totally fine to have not informed me I wasn’t actually booked. I refused to pay $1000 more for their fck up. The agent said they’d “work on it” and called me back a few minutes later offering me the same flight for $500 more. I booked it because what am I going to do, my child is going to be waiting there for me, but demanded the managers info. The agent refused to tell me and said I had to find that info on the website. I can’t believe people can sleep at night scamming single moms out of their savings. I am disgusted. Never again. Edit: Booking ID 4TSX52 I woke up to an email from Destina saying my Visa debit card was declined, which is not possible, as I have more than enough funds in the account to cover the ticket. I have now provided my Master Card info to them (which also has enough room to cover the fight, so there is no reason for them to have any issues with it). I’m sitting here waiting, on pins and needles, to find out if I actually have a ticket on the fight I thought was booked since Friday, Oct 28th. Of course, they mentioned in the email that “fares may not be the same” anymore. I feel like this is just another tactic to charge me more money. This has been the worst experience I have EVER had booking a fight. I feel like Destina has single-handedly destroyed all of the joy I had about this trip. I still don’t know whether I’ll be there to meet up with my child when she arrives in Bangkok. Also, there is NO POSSIBLE WAY that I had been booked on that flight already, like the agent had said, which was why my ticket wasn’t booked by them on Oct 28. I didn’t book anything with anyone, anywhere, at any time, to any place that could have caused the system to give a “double booking” alert. The agent told me on the phone that the airline provided them a confirmation code, and when I called the airline about it, they stated that wasn’t even the kind of code their system generates. I’m still just appalled they didn’t contact me—after sending me a confirmation code and itinerary—to say I had no booking after all. Please, please, please fix this situation. Please do better. This is cruel. EDIT 2: I have provided my booking information. I haven’t been contacted, and no efforts to make things right have been extended.

Delayed processing of payments and fluctuating prices TRIP ID: 4FIM8J I got an email from one of their agents, Nisha Patel, 3 days after my initial booking that they were unable to process my payment. Because of this delay, my flight has not increased from $1361 to $1537. When I call them 5 mins after I got the email, they straight up told me "the prices keep changing", and it's now over $1700. Now a week later when I search for their prices again on skyscanner (same dates and locations), the flights are now around $1200. I recommend everyone to other more reliable third party agencies who can process your payment on the same day. If DestinaHoliday is the only option to where you're going, go somewhere else

NO stars!! Today I tried to use future credit issued during the pandemic (Skybooker transfered my credit to Destina) to book a flight ($900 for two tickets) well within the amount of credit ($1357). They said that I needed to pay an additional $414 over and above my credit to book the tickets. Google flights does not reflect the price changes they claim for these tickets. Destina/Skybooker did not honored their issued credit. I have made a new complaint with the BBB to resolve the matter.... join me if you have had similar experiences with Destina Holidays or Skybooker LTD. There is power in joining our voices.

Great website ,excellent customer service ,found very competitive price , I recommend everyone to check here before deciding ur ticket Thanks Humera

My father passed away in Watford General Hospital in the UK. He died with nobody by his side. I was supposed to be there, I could have been there, but Destina confirmed my booking, then cancelled it 7 hours later, which I discovered too late to book anything else to get there in time. I had packed, I had gone to bed, thinking I had a flight booked. 2 hours before leaving for the airport I saw the cancellation email. They lied and blamed United. United confirmed they would have honored the booking but Destina never made any attempt to book. Confirmation number 3UMWBZ Edit 10/16- not sure what relevance the date has. I did email and call but nobody responded. And this below is it? What a disingenuous and quite frankly flaccid response.

This company is a scam. They work under alias names FareStore and Skybooker. They have $3300.00 of mine from a trip booked in February 2020. The airline we were to fly with has not returned to international travel therefore we were not able to use the credit. Virgin Australia has repeatedly asked these companies to call their Industry Support line to provide authorization for VA to take over our booking. Destina Holidays / FareStore/Skybooker refuses to do this ( I assume due to the fact they have spent my money ) When I call now, they hang up mid way through the conversation and will not answer when I call back. This company and all of their alias names need to be held accountable for their actions and their theft. Please, do not book with them Oct 3/22 I have responded to Destina Holidays email and questions ( according to my accurate and precise records this is the 51st response ) Also @Destna Holidays their is a difference between Virgin Australia and Virgin Atlantic. We are Virgin Australia they have provided detailed information in my above email on how you CAN correct this. The fact you question me on this review speaks volumes with regards to your travel industry knowledge Please make this right

I had a flight change that I needed help with and Mr. Nadeem was very responsive and helpful. He change my flight and got me the booking I wanted for an reasonable price.