DestinaHolidaysReviews of destinaholidays.com

I had to call three times to resolve my issues, and while each customer service representative I spoke with was doing their job, they didn’t seem particularly friendly or enthusiastic. I don’t mean to flatter, but I expected a warmer experience.

Instead of not confirming flights due to not knowing a person’s passport and waiting for a call back, add a citizenship information in the booking form

We booked a trip in 2019 for travel in 2020 and then Covid cancelled it. We were able to use some of our flight credits in 2021 for a trip and were left with about $680 in credits. This was all originally done through Sky Booker and then at some point it changed over to Airfare Experts/DestinaHolidays. I recently asked them if our $680 credit was still valid to use and on March 16th I received a response from "Max" saying that he would check but that I needed to book the flight I want on their site and choose the option to use a "Covid Credit"...all of which worked and the email I got shows that they are processing my request and will let me know. But since 3/16 it has been radio-silence from them. No one will email me back. No live agent ever appears on the Chat. And no one ever answers their 24/7 phone. I fear they have gone out of business. Nothing new has been charged to my card in terms of the flight I "booked" with the credit BUT, I did opt-in for Travel Insurance for $36 and that HAS been charged to my card. Maybe I will call that insurance agency and see if they know what's going on with Airfare Experts/DestinaHolidays?