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DestinaHolidays (destinaholidays.com) has 548 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
destinaholidays.com
Website
destinaholidays.com
Category
Activities & Tours
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Booking #482FGZ
I was promised a refund from flights that Air Canada cancelled. I cancelled my flights on Sept.26th. I was told it would be 2 weeks for my refund. It is now approaching 2 months. I call a few times a week and have been told over and over that it won't be more than 24-48 hours until my refund comes and to just be patient. I have been told at least 5 times that someone would phone me back within an hour and it has not once happened. The lack of professionalism and dishonesty is so discouraging. I am currently out over $3000.00 from this company. Destina, if you read this, please have some compassion and issue me a refund. I will gladly remove my review.
Response from DestinaHolidaysJan 22, 2023
Your tickets were refunded to your card on Nov 14th 2022.
best of luck.
ES
Esther Soler G.
WAY LESS THAN ONE STAR
WAY LESS THAN ONE STAR! This travel agency is a SCAM!!!! I tried to redeem over $300 on flight credit from a flight I booked with them. Their response was is the airline job to do that, and there’s nothing they can do. Tried to contact several times the manager and they keep on lying over and over again saying the manager is on a different call. PLEASE DO NOT BOOK THROUGH THEM!!! I’ll try and spread this review as much as I can!
MA
Maria
Unable to redeem $680 flight credit; no response from company
Attempted repeatedly to call/email/otherwise contact Destina Holidays to redeem this $680 flight credit with no response. Destina, if you're responding to these, please contact me regarding using my flight credit.
When I originally booked, immediately after Destina said the flight went up in price, just as the commenter below described. Seemed fishy.
Trip ID: 4A2VL6
Added trip ID, still no response from company. I believe the company is just replying to these comments to appear to others as though they want to help, when in reality they do not intend to follow up.
Update: they asked me to contact the airlines, which I did. The airlines (I contacted both) told me that there was no ticket number for my name on the date Destina said my original flight was. They told me to ask Destina for the ticket number they had on file. I emailed Destina ~ 1 month ago asking for the ticket number, with no response.
Response from DestinaHolidaysNov 13, 2022
Dear Maria,
Good morning, please provide your TRIP ID ?
TH
Thomas
Poor business practice.
I found out about this website while looking for cheaper flights. Found a wonderful flight for around 1k Which I booked right away and got confirmation.
24hr later I got a email saying the prices increased and I had to pay the fare increase or cancelled it. I cancelled it of course cause that’s poor business practice.
The best part is, they asked $1.5k as the price increase. I searched on their website for the same date right after I cancelled, found the exact same flight I booked for 1.1k, Just $50 more than I originally payed for but here they are asking for 1.5k
SE
Serge
I had booked a flight from LAX to LHR…
I had booked a flight from LAX to LHR for my mother. A day later I get an email addressed to 'RASHID AE' asking me to provide my passport photo, photo of my credit card (front and back) and a signed letter authorizing the charge.
1. My name is not Rashid. Rashid was the name of the agent assigned to this case. In other words - they wrote their own name while sending me an email.
2. The email was written in very bad english, which looked like a 100% scam.
3. What booking agent asks for a passport picture to BOOK a flight? A credit card is enough.
In the end, I had tried to book the same flight once again with them, after realizing that their customer service is EXTREMELY UNPROFESSIONAL. It cost me almost $100 more because of their unprofessional behaviour. Very disappointed.
Please refund me the difference.
My original booking reference: 67279408
My new booking reference: 67724814
And by the way - my name is Serge. I am still so puzzled by the fact that the agent wrote their OWN name while addressing me an email.
Response from DestinaHolidaysNov 6, 2022
Dear Serge,
Unfortunately you have not given any name under the Billing information, instead you have given a a street address.
We do extra due-diligence to prevent credit card scams, specially when the bookings are for last minute departures.
The following email was sent to you, if you are from Harvard, then at least give us proper credit card owners name and not a street address.
The following content was sent to you via email:
We are writing you an email because you have booked and paid for a flight tickets with us.
Kindly review this email as it is important pertaining to your upcoming trip.
TRIP ID 67279408
Since you are using a credit card that does not belong to the traveler, we require the following documents
in order to verify that it is not fraudulent.
Please send clear copy of the following:
1) Copy of the credit card, hide all numbers except last 4 digits of your credit card (front and back)
2) Copy of valid ID proof, such as passport or divers license of the credit card owner.
3) A signed document from the credit card owner, authorizing the amount to charge.
This is the standard requirement to prevent credit card scams when traveler is using someone credit card.
Thanks.
IB
Isabelle B.
Lesser than 1 star
Lesser than 1 star. I just booked a flight and a friend of mine did too. Shortly after my friend received a email saying the card was declined (after verification it is impossible) and that the rate was now higher. Meanwhile I hurried to check my booking status and somehow, I clicked on the link and got a message saying “ Either the itinerary does not exist or all the flight(s) have been canceled”. Thos is a total scam. I am a very experimented traveler and will never use neither Skyscanner nor Destina Holidays and will make sure my review is spread as much as I can.
Response from DestinaHolidaysNov 3, 2022
We found your booking, and we will honor the fare.
Kindly make sure, that the credit card has sufficient funds.
TRIP ID - 3MQZD5
MA
Mary Ann O.
My experience with Destination Holidays…
My experience with Destination Holidays and specifically with Nadeem Qureshi was wonderful. All our flights connected worked out smoothly. When I became Ill in Greece our final week Nadeem organized my return early to the US. I am very thankful for Nadeem's excellent work. Sincerely, Jan Owens
SD
Shomik D.
5 STAR service. Great deals and excellent customer…
Great deals and excellent customer service. Booked flight on website, received on phone and email support. They even went above and beyond to help rebook me after British Airways cancelled a whole leg of my itinerary completely (30+ days after original booking date) without notice. Nadeem and Jaipal were Very emphathetic and provide excellent customer support. 5 STARS.