DestinaHolidaysReviews of destinaholidays.com

Response / respect / !

I have booked a round trip from Omaha to Madrid and Barcelona to Omaha. They gave me a confirmation number and I entered it on the United airline website. I saw my flights with the correct itinerary and called United to ensure it was the legitimate flight. Farheen was very helpful in changing the different cities for layovers.

Amazing prices, good customer support

Scam. Booked a round trip flight, got a response that the return flight segment was unavailable( it was available), offered a flight that left 10 hours earlier and had an extra stop. When I said that will not work, they said they can cancel my booking for a slight fee of $50 per ticket.

It was simple to book the flight

Very good customer service. Farheen was amazing, super friendly and helpful.

I booked some flights with DestinaHolidays, and they handled it perfectly. I had a minor issue, and they immediately called me after I sent them an email. Great service and awesome fare.

A week before our trip to Europe we found out that our flight from London to Krakow was cancelled by the airline. I tried to get a hold of them to see if we could make other arrangements. They did not respond so we made other arrangements to get to Krakow. They finally called when we were in Krakow and offered to refund that flight. After that they just kept sending automated responses. Last week, they emailed and said that we had taken the flight so they could not refund. I explained that only one of the flights on the itinerary was cancelled and we were seeking refunds for only that part. Their response to that was that we were a no show for that flight and therefore fore not eligible for compensation. I responded with the screenshot from the British Airways site that confirmed the flight was cancelled. That was Saturday. Thus far, no response. In regards to your response: I have two case numbers (69612 and 68782). The booking is 34JURE. I don’t blame your company for the flight being cancelled. I do blame you for not responding to me before the trip, adding unneeded stress to the situation. I also blame your company for constantly sending inquiries for more information (which were all responded to) and then ignoring the situation for several months. Then, when I did get a response, we got two different stories as to why we weren’t eligible. First that we flew the itinerary and then that we didn’t show up. The case number 69612 will give you the proof that the flight was cancelled. There should be a refund for that portion of the trip. Again, the trip ID is 34JURE. Response 2: One of the three flights to our final destination, London Heathrow - Krakow, was cancelled. We made other arrangements for that flight when you didn’t respond prior to our departure. We did fly on the other flights on the itinerary. Again, I have sent screenshots of the flight being cancelled attached to our case 69612. There should be a refund for that flight. As it stands, I paid for a flight that was cancelled and another flight {plus ground transportation to Stansted) that ultimately got us to Krakow. I never received the “proof” email that you were sending either. 1/3/23 update: I still have not received the proof that they reported that they were sending to me on December 22, 2022.