DeskyReviews of desky.com

The most inadequate customer service I have ever dealt with! I ordered a desk. First, my order got lost (took them 2 weeks to figure this out 😳). They offered to send a new desk but in a different colour as the one I ordered got out of stock while I waited it to arrive... I refused a different colour and ordered a different size but same colour instead. They updated the order, with wrong colour 😳 then I got delivered a desk - on the box it said 1200x750 and inside was a desk 1100x600 😳 the very next day my husband decided to take matters in his own hands - he drove 1.5hrs to Darra where Desky’s warehouse is, with the wrong desk, to change it. “Free shipping”… They gave him the correct desk with the wrong frame!!! This has been going back and forth for 3 weeks now and still not resolved! Currently I have at home a 1200x750 desk with a 1100x600 frame! Customer service is non existent!!! I will never order anything from Desky again! I am a returning customer, but after this, I will never order from Desky and I will tell all of my work from home colleagues to never order from Desky. Ridiculous service! You have one job - and you can’t process it right for 3 weeks!

Great product, super desk to work from home. I've ordered the "L" model and it fits perfectly for my setup. Very good quality and strong materials. I recommend 100% this enterprise. Quick shipping, good price.

DESKY ARE CRIMINALS DO NOT BUY FROM THEM.They fake 'signed' the order as delivered - as in faked my signiture! I got a copy of it via automatic email... We now have to pursue them legally.

Edit - after posting negative reviews my complaint was escalated and I exchanged for black. The exchange was prompt and no fuss once escalated. Updating from 1 star to 3 star - the product is good, the powdercoat is good quality, the desk assembled easily and it rolls well on the caster wheels whilst still feeling fairly stable. Leaving at 3-star since Desky aren't updating their website wheat colour so I still wouldn't recommend anyone order the wheat unless you want pasty-yellow colour, and because the original headache was such a drag and I think their policy should be more reasonable. Do not buy the wheat coloured desk. It is not a neutral beige as claimed and pictured but rather a sickly yellow. Despite this false advertising and no way to view the product in person before ordering (nor any photos anywhere of this colour, just the website listing to go by), even in its packaging untouched they still charge a 15% restock fee and delivery costs. ie. No exchange available. Very disappointing when the website colour is so misleading. Not good enough when its an $800 item. Won't be buying desky again nor recommending to anyone.

Look I didn't have a great experience with Desky, there was an issue from the side of the people delivering that was not Desky's fault. The customer service via email was good, not super fast but they did reply. The actual chat service on their website was confusing. Again might not have been his fault. The thing is, it's an Australian company run by real people, they respond like real people and you are not talking to bots. When I said please just refund because it's taking too long they did. If I had more patience I would have just waited for the issue to be sorted out. So yes you might read some reviews that complain about the delivery but in terms of them as a business, they are not scammers, they are good people.

I never received my order... The package was left in an unsuitable area of ​​the residential complex. It was stolen, and Desky disclaimed all liability. Consumers, take note: the company does not insure the packages it delivers. If something goes wrong, it shifts the responsibility onto the delivery person.

Customer service is on point Material quality is top I absolutely love my desky desk

I'm extremely frustrated with my experience with Desky. I placed my order on 15 June and received it on 18 June, but the tabletop was wrong. I could not find the pre-drilled holes, which made it impossible to set up properly. After reporting the issue, I waited for a replacement. Today, 25/06/2026, I received the replacement tabletop, and unbelievably, it has the same problem again. This means I have now wasted almost two weeks dealing with the same issue, and I’m being told another replacement will be sent. At this point, I honestly do not know how long that will take. If it arrives next week, that will be nearly three weeks of waiting just to get the correct tabletop. This has caused a lot of unnecessary mess in my house because I need to finish assembling the table before I can properly finalise and organise the room. Everything is just sitting there unfinished, taking up space, and making the room unusable. I find this extremely frustrating because the entire room setup is now delayed because of this repeated mistake. Moving a large tabletop around my house is not easy. I needed to set up an upstairs room, and having to move the table up and down again because the parts are wrong is a huge waste of time and energy. On top of that, I had to go out just to print a return label, which made the whole process feel even more inconvenient and unreasonable. I understand mistakes can happen, but receiving the wrong or defective tabletop twice in a row is not acceptable. The quality control clearly has a serious problem. Customers should not have to keep receiving replacements for the same issue, repeatedly pack things up, print labels, arrange returns, and wait again and again. Right now I feel like my time has been completely wasted. I bought this product expecting a proper desk setup, but instead I have had to deal with delays, incorrect parts, returns, a messy unfinished room, and more waiting. This has been a very disappointing experience, and I would not recommend ordering from Desky unless they seriously improve their quality checks and customer support process.