DeskyReviews of desky.com

From the moment I placed the order, everything about my experience with the Desky was flawless... Shipping was incredibly fast—I had the desk at my door within just 2 days (disclaimer I am in the same state as their dispatch location)... The packaging was secure and everything arrived in perfect condition. Assembly was surprisingly easy. The instructions were clear, all the parts were well-labeled, and I was up and running in under an hour (with a combination of both the printed manual and the helpful online video). You can tell immediately that this desk is built to last. It’s rock-solid—no wobble at all, even at full height—and the dual motors are whisper-quiet and super smooth when adjusting (even with me sitting on it...) The real standout for me, though, is the Pheasantwood desktop. The hardwood grain is absolutely stunning in person—rich, unique, and gives my home office a premium feel. It’s functional, beautiful, and honestly, I look forward to working at it every day. If you're on the fence, take the plunge. This desk is a game-changer for both productivity and comfort. Couldn’t be happier!

Bought a monitor arm to replace my 2 much cheaper ones. The plastic parts are cheap, the paint was appied unevely all over, moving it is not smooth at all. Tried to contact customer service, they wanted to charge a restocking fee for their poor quality + shipping, but does not matter since they do not accept refunds if you have opened any packaging, such as the bags that contain the hardware to assemble the arms themselves. Everything is made in china, so much for a canadian brand

One of the worst companies I've ever dealt with. Highly unprofessional and incompetent. Avoid at all cost if you don't want to waste your time and money. I ordered a desk that took 7 weeks until I finally received the desk. When they delivered the desk, I have specifically instructed them where to park and how to get to my apartment lobby, but the boxes were just dumped on the street in front of my apartment car park (which is a public place) despite having been told by a traffic controller that they could NOT leave the boxes there. Because of this I had to immediately leave work which caused a huge inconvenience. And I had to carry all those very heavy boxes (30kg+) from the street into my apartment. When I was assembling the table, I realised they made a mistake and sent me the wrong cable management bracket. I paid $228 for an integrated cable management with 8 power points in white color but they sent me a $49 black cable management bracket with no power point. They arranged a replacement but they asked me to pack, print a label and send this to the post office which was a big hassle. After that, despite having given an authority to leave the parcel with a very clear instruction to "please leave the item in the apartment lobby", the replacement cable management bracket was sent to a local parcel pick up point which is a driving distance from my home. I was home that day and they never called / attempted to deliver the item. I had to drive to pick up the box which again was a HUGE hassle caused by their incompetence. This company seems to never fail to waste your time. What an incompetent and unprofessional bunch of people.

I invested in this expensive desk with oak hardwood top. I have had it for a year, and the heaviest item on it has been my laptop. Still, cracks developed in the hardwood near the edge and mid-plank, which to me speaks of quality control issues in manufacturing. I reached out to Desky, and they offered either $200 as a refund on this $1800 order, or a replacement--with no offer of assistance for uninstalling and reinstalling a new top. As one person doing this: once was enough. I bought the desk because of back problems, and they think this is acceptable customer service. They also claim that their "system" is not capable of processing a refund greater than $200, which is a laughable falsehood in customer support and in retail--it's not true. There is always a way to manually process a refund, and in this instance when the component of the hardwood desktop itself accounted for over $700 of the full price, and is itself an AESTHETIC component, offering $200 shows how little they think of their own product and customer. When someone says their "system" won't let them do something, it's because they think you're being difficult and they want you to go away. I had worked 10 years in retail and 2 in CX, believe me. There are better options on the market now. It's highly competitive. Find a different product and research their customer service.

I really like the tray! It was a bit awkward to learn how to use it but I found a video online and that helped more. I have a disability though so anyone who has better skills could do it more easily.

Overall customer service was responsive to an issue that I had. Hopefully it will get resolved soon.

Overall I'm satisfied with what I got but there were issues. I ordered a desk pad (Desky Felt Desk Pad - Medium 80x40cm) with the desk order. However, after 1 month of trial and errors I threw it away. Unfortunately, this desk pad doesn't work well with Desky laminate desks! First of all, it it extremely easy to more around until it has some serious weight on it to prevent it from moving. Secondly, after almost a month it's still not flat! I tried everything but it's still curved. The company refused to refund me this pad (around 25$). Ridiculous, considering I spent more than 1000 with them. They said I would need to return it and this is impossible since I didn't keep the original box. I assume all those reviews about extremely bad Desky support are true so be aware.

I rarely leave reviews, but my experience with Desky was frustrating enough that I feel compelled to warn others. First, Desky made an address error when generating the shipping label for my desk. Although my original order clearly listed the correct unit number, the label ended up with a garbled version that confused the delivery driver. I had to spot the Canpar truck by sheer luck, chase it down, and speak to the confused driver in person to receive all three packages. Without that, the delivery likely would have failed. Desky acknowledged the issue but never truly owned up to it—just vague apologies and no real follow-up. As for the desk itself—it’s large and looks decent, but it’s bulky and somewhat difficult to assemble, especially on your own. The set of predrilled holes is confusing, and the instruction manual is vague and nearly impossible to follow. It felt like a guessing game trying to figure out where and how to mount components. The cable tray system is a complete joke—just a flimsy piece of metal that’s clearly overpriced. Worse, it requires drilling into the desk, which they don’t make clear upfront. I didn’t want to risk damaging the desk, so I didn’t install it. To top it off, Desky has a very short 7-business-day return policy, which is far too tight for online orders, and you’re responsible for return shipping. By the time I realized the cable tray wasn’t usable, it was already too late to send it back. Between the logistics failure, poor customer support, confusing assembly, and overpriced accessories, I can confidently say: I do not recommend Desky to anyone. Save your time, money, and patience—look elsewhere.