Jeanie
Processing Fee Issue
My son asked for the canyon keycaps for his birthday and the product is probably very good, but it is $100 to ship to the UK. I didn't realise until I put the order through so immediately cancelled as that's just too much money. I was then charged 5.5% processing fee on orders over $100. The cost of the product wasn't over $100. It was the shipping that was. It was very disappointing.
Response from Deskr | Premium Quality Desk AccessoriesMay 9, 2023
Hello Jeanie, Thank you for sharing your feedback. Unfortunately our business gets charged a non-refundable transaction fee on placed orders. Being that we are smaller, larger valued orders impact us due to this non-refundable fee. That fee is charged by our payment provider and not us, we don’t keep any portion of that fee. Again, I’d like to apologize for the inconvenience this has caused. I’d also like to send you a 25% off discount code to help make up for this issue. Best, Saif M.