Sandra S.
Crooked frame- unfixed after paid for return.
I ordered a specific frame that I saw and tried on. They were perfect and took the guess out of guessing if they would work for me. When I received the glasses, the frame was visibly crooked. One side sat about one inch higher on my face. The right lens was very close to my face. The right lens was not sitting properly inside the frame. I am shocked that a company would send out a product so obviously crooked. I sent several requests. They told me to return them and they would take a look at them. The lenses were perfect. They never sent a shipping slip, so I paid my own return shipping. After 2 more weeks I got them back and they clearly are the same crooked frame. When set down on a flat surface, one bow was not touching by about 3/4 of an inch. Unbelievable. Again, how could these be sent out with this obvious crooked frame. I am totally unsure of what to do with an unwearable pair of glasses. The quality control and customer service is nonexistent. That is my honest review. I will be sure to tell everyone that I know that orders glasses to stay clear of this company.
Response from DesignerOptics.comAug 11, 2025
Dear Sandra, Thank you for sharing your feedback. We understand how frustrating it is to receive eyewear that does not meet expectations, and we’d like to provide some clarity on the steps taken to resolve your concern. On July 17, 2025, we issued you a return label so that the frame and lenses could be sent back for inspection and correction. Once your glasses arrived at our facility, our lab reviewed them and confirmed that the original frame was defective. We replaced it with a brand-new frame and also refitted and aligned your existing lenses to ensure a proper fit. Your corrected glasses were shipped back to you on August 5, 2025, using expedited service, with tracking provided. If you are still experiencing any issues with the fit or alignment, we would like to re-examine the glasses and make any additional adjustments necessary, or discuss alternative resolutions such as an exchange or refund. Please contact us directly at 718-412-0407 or [email protected], and we will make your case a top priority.