Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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aekta J.
i only received one item
Response from DesignerOptics.comOct 23, 2020
Hello Aekta ! We want to apologize for the inconvenience caused to you, Kindly share further details along with your order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Shanique M.
The expected date of arrival should be made more clear. If I am not requesting to have prescription frames put into my glasses I should know when I'm going to receive them. I paid for express shipping for 2 days and didn't receive it for an entire week. If that was the case I would have took regular shipping because I didn't have the glasses for the occasion I needed them for anyway. However, I do still love the frames, so I'm not going to give you a one star.
Response from DesignerOptics.comOct 23, 2020
Hello Miller! We want to apologize for the inconvenience caused to you due to delay in delivery of the product. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back ordered dates Prescription glasses take usual than longer as compared to normal frames for delivery. Again, we’re so sorry for the delay and the inconvenience. Please let us know if you have any other concerns or questions through email support/chat.
Marisoly R.
I received the merchandise very fast, and it was in excellent condition. However I received my order on Friday 07/31/2020. On the same day day Friday 07/31/2020 I requested a refund because the sunglasses doesn’t fit my face and I still haven’t receive any refund request information and today is Tuesday 08/04/2020. Thank you.
Response from DesignerOptics.comOct 23, 2020
Hello Marisoly ! We are very sorry that you have not yet received your refund. kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Brynn C.
i haven’t yet received my package that was supposed to come two weeks ago.
Response from DesignerOptics.comOct 23, 2020
Hello Brynn ! We are very sorry that you did not receive your order in a timely manner. We know that you expected to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.
minnieme1981
I paid for overnight shipping and it arrived 3 days later
Response from DesignerOptics.comOct 23, 2020
Hello Minnie! We are very sorry that you have not yet received your order. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
CHARLES G.
HAVEN'T GOTTEN MY GLASSES YET!!!!
Response from DesignerOptics.comOct 23, 2020
Hello Charles! We would like to apologize for the poor service you encountered and for the mistake by our side. We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.
Martin O.
first of all: 1. I order on June 30th and did not received an email with my order number. 2. I called July 3rd and they told me that the my glasses were out of stock that needed to wait until July 5th for you to contact the manufacture. (never received any notification for that. I received my order on 7/9 finally and very happy with the glasses. I would have liked for you to send a notification of what was going on with my order for me to be calm at one point I though I got my money taken from a website that was the first time dealing with.
Response from DesignerOptics.comOct 23, 2020
Hello Martin! We are very sorry that you did not receive your order in a timely manner. We know that you expected to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.
Dulce G.
I ordered 3 sunglasses and paid the extra shipping and handling to get them faster. I live in CT NY is my neighbor. It still took about 5 days to receive my item. The big issue is I only received one pair of sunglasses when all 3 shipped under the same label. The other two have not shipped at all. Why would you do something that dumb? Now I’m not sure when my sunglasses are shipping or if this company is just scamming people out of money. I called 3 times and I also emailed. They don’t respond to email I had to wait for 45 mins each time to talk to customer service and I been told by two different people two different scenarios when I will maybe or probably get an update email for my other sunglasses. It’s been two weeks and still no update, I’m waiting til the end of this week by Monday July 6 I’m requesting a refund for the other shades that weren’t shipped and no longer doing business with this company.
Response from DesignerOptics.comOct 23, 2020
Hello Lakeya! Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
