Horrible customer service, shady business practices
I placed an order for glasses and after over 3 weeks and not receiving a shipping notification, I reached out for a status update. They responded that the glasses were backordered with no ETA...
OK.... 1) Why do you STILL show them available on your website TODAY?
And 2) Why would you wait until I contacted YOU to tell me that? Extremely shady and unprofessional.
Response from DesignerOptics.comSep 9, 2025
Dear Julian,
We sincerely regret the delay and the initial miscommunication regarding your order. We do have the item in stock and offered to expedite both the lab work and shipping at no extra cost to you. We’re sorry for the frustration caused and would still be happy to complete your order promptly if you’d like.
TJ
Tempriss J.
I placed my order on August 7th
I placed my order on August 7th. Delivery was expected in 7 to 10 business days. I still have not received my order nor have I received a status update. I have emailed customer service and waiting for a response.
Reply to your response: If you reviewed the order you would have noticed that I ONLY received a partial order. I ordered two pair of glasses and have only received one pair. When will I receive the second pair of black glasses that was ordered?
Response from DesignerOptics.comSep 1, 2025
Thank you for your feedback. We’d like to clarify your order timeline.
Your order was placed on August 7th, shipped on August 14th, and delivered on August 19th. This falls fully within the 7–10 business days delivery window that was promised at the time of purchase.
We’re glad your order arrived within the expected timeframe, and we appreciate your patience.
AN
Andrew
They sell fake sunglasses
They sell fake sunglasses. Check the reviews it’s pretty common. Call your bank and issue a charge back. The company is a scam.
Response from DesignerOptics.comAug 27, 2025
We want to be very clear: Designer Optics is an authorized retailer for over 400 designer eyewear brands, and all of our products are 100% authentic, sourced directly from the manufacturers. We have proudly served thousands of satisfied customers who trust us for genuine eyewear.
Your review contains a serious accusation, but we have no record of your order or any confirmation that you purchased from us. Without an order number or proof of purchase, we cannot investigate your claim. We encourage you to provide your order details so we can verify and address this properly.
Making unfounded claims about counterfeit products is misleading and inaccurate. We stand by the authenticity of every product we sell.
CC
Christie C.
Sunglasses have a piece missing from…
Sunglasses have a piece missing from the side plan on returning 😕
Response from DesignerOptics.comAug 26, 2025
Dear Customer,
We’re sorry to hear about your experience. All of our sunglasses are shipped in brand new condition and inspected before leaving our warehouse, so it’s possible the issue occurred during transit.
Please provide us with your order details so we can investigate and resolve this for you as quickly as possible. Your satisfaction is important to us, and we’re here to help.
BM
Bridget M.
Took over a month to recieve
Took over a month to recieve. They wouldnt help with delivery issue. The fake british accent emoloyee hung up on me twice. Glasses are cheap plastic and not worth a cent.
Response from DesignerOptics.comAug 26, 2025
Hi Bridget,
We’re sorry for the courier delay you experienced. As soon as you reached out, we immediately remade and reshipped your order, which you’ve since received. We stand by the quality of our products and always do our best to resolve issues quickly.
HH
Haythem H.
BEWARE
BEWARE! They do not allow refunds on optical! And nowhere is this clear in the check out process. If your frame is too large or small, you're out of luck. All the major eyeglasses sites offer refunds and exchanges. This is a garbage site.
Response from DesignerOptics.comAug 21, 2025
We regret the frustration this situation has caused.
After reviewing your order #SY808589, we confirmed that it included custom prescription lenses. As outlined in our Return Policy, https://designeroptics.com/pages/returns, prescription lenses are not eligible for a refund.
That said, in the interest of customer satisfaction, we made an exception and offered a refund for the frame portion of your order. This resolution was extended as a courtesy, beyond the standard terms of our policy.
We appreciate your understanding as we work to provide clarity on both our policy and the resolution offered.
BE
Beck
Told me it would ship in 3-5 days it…
Told me it would ship in 3-5 days it took them over a month , forgot to include lenses with the glasses, and when they finally came in there was only 1 nose piece. Nothing went right
Response from DesignerOptics.comAug 26, 2025
We sincerely apologize for the delay and the issues you experienced with your order. Prescription eyewear can sometimes take longer to complete, as lenses are custom-made to each order. We’re very sorry that your order did not go as smoothly as it should have. To make this right, we’ve already offered a 25% courtesy discount for the inconvenience, and we are sending the missing nose pads promptly. We truly regret the trouble and appreciate your patience as we worked to resolve this.
CM
Christina M.
If I could give zero stars I would
If I could give zero stars I would. Lack of communication is an understatement. Sadly, this is not the first time I’ve had this issue with them. However, this review is based on this recent experience.
my first email was asking for a mockup within 48 hours of placing the order. As suspected, I did order incorrectly. From there though, communication still did not improve. Given that 8 days post order, there was still no response. Finally got an email saying the frames were discontinued. Two days after that, having sent over replacement options, as requested, still received no
response. I find out, AFTER CALLING, that there was one last frame found somehow. Shouldn’t have had to call. Should have received a follow up telling me. Never got a response the original email:
Get told via email frames would be sent by the week of 7/27/25, and they weren’t, they got send week or 8/4/25, over a week after I was told they would be. Still no communication letting me know. Given the fact that they messed my order was supposed to be prioritized, which is clearly wasn’t.
Then, I find out after it all, I cannot return. Buyers beware. Do not buy from them.
Response from DesignerOptics.comAug 14, 2025
We’re sorry for the delay and for not keeping you updated as often as we should have. Your order included mirrored prescription lenses, which require a more detailed production process and a bit of extra time to complete. While sourcing your frame, we were able to secure the very last one available, we applied a courtesy discount for the inconvenience and shipped your order as soon as it was completed.
We value your feedback and are committed to improving our communication moving forward. We appreciate your business and hope your new eyewear serves you well.
