DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comJan 19, 2026

Thank you for your feedback. We’re sorry for the frustration surrounding your order. Designer Optics offers Easy Returns on eligible items; however, as disclosed in our return policy, custom prescription lenses are non-returnable once produced. In this case, after reviewing your concerns, we made an exception and issued a full refund, which was confirmed to you.

Response from DesignerOptics.comJan 19, 2026

Thank you for your feedback. We’re sorry for the initial confusion with your prescription. Single-vision prescriptions can be written for either distance or near, and lenses are produced based on the information provided on the prescription and at checkout. After reviewing your order, we remade the lenses using the correct near/reading prescription to ensure they were produced properly. We appreciate you bringing this to our attention and value the opportunity to clarify and improve our service. — Designer Optics Team

Response from DesignerOptics.comJan 20, 2026

We’re very sorry the sunglasses arrived scratched. After you contacted us, we arranged an exchange for a brand-new pair at no charge, including handling the issue promptly once it was reported. We appreciate you bringing this to our attention and giving us the opportunity to make it right. — Designer Optics Team

Response from DesignerOptics.comDec 22, 2025

We’re sorry to hear about your experience. We’ve been corresponding with you and are working to resolve this. As shared, we asked that the glasses be returned so our lab can inspect the lenses and compare them to the prescription provided. Once received, we’ll complete a full analysis and follow up promptly with the findings and next steps. If an error is confirmed on our side, we will correct it.

Response from DesignerOptics.comDec 16, 2025

I’m very sorry for the trouble with your frames and for the delay in our response — that’s not the experience we want for our customers. Please email us your order number, name, and photos of the defect, and we’ll review it right away. If the frames are confirmed defective, we’ll gladly resolve this in line with our policy (replacement or refund). Thank you for giving us the chance to make this right.

Response from DesignerOptics.comDec 4, 2025

Thank you for your feedback, and I’m very sorry for the difficulty you experienced trying to reach us. So, we can look into this and assist you properly. Please contact us with your full name, order details at [email protected] . Our phone lines are open, and all emails are answered promptly — we’re here to help resolve this as quickly as possible.

Response from DesignerOptics.comNov 10, 2025

We sincerely apologize for your experience and the frustration this has caused. Your order was affected by our holiday closure, which was noted on our website, and an unexpected stock issue that led to further delay. We understand how disappointing this situation has been, especially with receiving the incorrect item. To help us make this right, please provide your order number and any tracking or return details so we can review your case and process the appropriate resolution promptly.

Response from DesignerOptics.comNov 10, 2025

We sincerely apologize for your experience and the frustration this situation has caused. After a detailed inspection by our quality control team, we confirmed that the glasses returned were an older, previously used pair, not the new item that was originally shipped. We understand your concern and take matters like this very seriously. To ensure a fair and transparent resolution, please provide any photos or documentation from the time your order was received so we can review the case further. We value your business and will do our best to assist once we have the additional information.