DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comNov 5, 2020

Hello Devan, We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. Due to the current situation we had many products backordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customer updated at all times. but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.

Response from DesignerOptics.comNov 2, 2020

Hello Kourtney, We want to apologize for the inconvenience caused to you due to delay in delivery of the product. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/cha

Response from DesignerOptics.comNov 2, 2020

Hello Casey, We want to sincerely apologize for the negative experience that you had with our customer service team and due to delay in delivery. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry.

Response from DesignerOptics.comNov 2, 2020

Hello Dan, Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. And apologies for the delay, Due to the current situation we had many products backordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customer updated at all times