Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Paris S.
I ordered a sunglass and it supposed to delivered 2 days. I di not get it after 2 days. Waited another week and they canceled my order without notification or explaining. SCAM. STAY AWAY. TERRIBLE COMPANY
Response from DesignerOptics.comMay 1, 2021
Hi Paris, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Mary R.
Horrible, I bought a pair of frames, was suppose to come in on Wednesday and still haven't seen anything. Kept my money and I have nothing to show for it. I should have checked out these folks first. They ship by Google Express and they have heard from me as well.
Response from DesignerOptics.comNov 2, 2020
Hello Mary, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and inconvenience. Kindly let us know if you have not received your order any other concerns or questions through email support/chat.
K W.
Absolutely TERRIBLE!! Handling time took forever but the kicker was THEY SENT ME SUNGLASSES WITHOUT LENSES!!! When I called they hung up on me, I called back and they told me the lenses were on backorder for 3 weeks. No where was that mentioned prior. Avoid this place!!
Response from DesignerOptics.comNov 5, 2020
Hello KW, Sincere apologies for the trouble caused to you. We would like to apologize for the poor service and delay in delivery of order you encountered. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Ivan
I'll keep this short and to the point This company WILL NOT HONOR THEIR RETURN POLICY 100%. The lady who answered the phone was extremely unprofessinal (Reason she works there) BEWARE I had to learn the hard way. THEY kept $59 dollars of mines. I will REPORT them. I'll make sure friends and family wont shop there at all. Was $59 worth it? Now you'll lose more Thanks
Response from DesignerOptics.comOct 30, 2020
Hello Ivan, We would like to apologize for the unprofessional behavior of one of the employees, We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
David B. R.
I ordered a set of frames July 23rd. I received confirmation immediately and my CC was charged. No further info or responses to inquires until August 30th. I was told it was backordered until Oct 25th. That is the last I heard from them. Still no frames, no communication, they have my money. Do not do business with these people!
Response from DesignerOptics.comOct 30, 2020
Hello David, We want to apologize for the inconvenience caused to you due to delay in delivery. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.
Andreniqua R.
was very satisfied, but did not like false potential reward at end just for a desperat review.
Response from DesignerOptics.comNov 5, 2020
Hello Andreniqua, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Kc
Awful turnaround time. 3 weeks no glasses.
Response from DesignerOptics.comNov 2, 2020
Hello Kc, We are very sorry that you did not receive your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Maria G.
I ordered glasses and was told my glasses are out of stock and should be available on July 23 than received another email saying delay pushed back to July 25. Than another after saying the company they receive glasses from has been closed for weeks so there's not a time they can give me. I am not happy with the this customer service and how I should have been told or given option but for refund. Still waiting on that reply. Let's see what I'm told about getting a refund. Not satisfied at all. Maria
Response from DesignerOptics.comNov 5, 2020
Hello Maria, Customer satisfaction is our first priority, we are particularly disturbed to hear about your problem. This is the kind of occurrence we work hard to avoid. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We know that you expect to receive your orders on time, but the demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.
