DesignerOptics.comReviews of designeroptics.com

As of January 4th 2020 I do not recommend this website when it comes to ordering glasses. I’ve placed an order on December 20th and have had a multitude of problems when trying to get into contact with customer service. You’ll get a confirmation email quickly but even if you pay for priority shipping (which I did) you won’t get your product in a timely matter. I will change this review if they actually get into contact with me, but as of right now I am extremely frustrated with this business and how they conduct their relations with customers.

Placed an order Dec 19 , paid for fast shipping , still no tracking number? Emailed them twice , no response , beware I think this site is a scam! They comment and tell you to call them yet they are always closed ? Sent 5 emails with no straight answers ! Going to report them as fraud

Make that 0 stars. I should not have to come to a website such as this to find out that all your orders "take a few days" to ship, even when a customer such as myself pays extra for faster shipping. This is not stated anywhere that a reasonable consumer would find it on the website, AND the customer service phone numbers are not real. I ordered frames only (no lenses) on December 24th, and it is now December 29th, and I still don't even have a shipping notification. It's this easy - ship my order by tomorrow, or refund my money by tomorrow.

Avoid this site I canceled order of sunglasses they did not have them in stock they still sent it after a 10 day wait I returned them and 9 days later still no refund this is a disgrace no communication its a scam. Only after my credit card company get involved did they refund avoid this site

I didn’t even want to give them 1 star. HORRIBLE SITE TO PURCHASE FROM! BEWARE!!!! You will order and receive nothing and have no where to turn for customer service. You will call them and there is a fake queue then it asks you to leave a message and they never call back!!! I’m over it! I just want a refund and I’m not sure if I’ll ever get it. I HATE THIS SITE!!!!!

1/22/20 update: Still unable to get a resolution. They refuse to reconsider their policy and keep either asserting I sent multiple prescription changes or that they made them correctly despite the proof I have otherwise. I've started a Facebook group for those who are having issues with their orders and haven't been able to find a resolution either. Please feel free to join (just search for it on Facebook). 11/12/19 review: I ordered prescription sunglasses in early August (three months ago). Very soon after ordering, I received an email saying that the frames were out of stock. I emailed them back to ask about switching and while waiting for a reply, I realized that my new prescription was wrong. They replied several days later and said that the email was sent in error and they were in the lab processing (I assumed they were already on hold because of the frames being out of stock, so I wasn't concerned about my prescription being wrong). I immediately chatted in and asked them to hold my order because I needed to get my prescription checked. I went later that day and got my corrected prescription (left eye changed slightly) and emailed it to them. The next day, I was assured that the new prescription was applied to my order. A couple of weeks later, I received my glasses and both eyes were completely wrong. They sent me a return label to send them back and after much waiting and a couple of conversations (in which I was reassured they were going to use my corrected prescription), I received the glasses and they had the original prescription (so, left eye was wrong). I returned them again and after some argument (they were trying to make me pay for the left lens) and a long delay because of their holiday (I'd asked to have them rushed because I was going on vacation, but this didn't happen), I received them a few days ago and the left eye was correct, but the right eye was wrong. I've asked about returning in the past and they've said no, so I filed a case with paypal. I have no confidence that they'll ever be made correctly. I'm beyond frustrated with this situation and there's very little apology and nothing done to try to make up for this terrible experience. If paypal doesn't decide in my favor, I'm going to file a dispute with my bank. At this point, I just want my money back (would be happy to return them) so I can get them somewhere else. Edited to respond: I didn't realize that prescriptions were suggestions and close enough was good enough. It's not just that I'm not pleased because I'm picky, I'm not pleased because they were made incorrectly! You talk about loss, but I have prescription sunglasses that are incorrect. What about my loss? I've lost hours trying to deal with this as well as the money that I spent on PRESCRIPTION sunglasses that were not made to my PRESCRIPTION. In addition, the most recent reply to my email is that they made them correctly (I trust my optometrist, not Designer Optics) and they won't replace the lens even though they told me yesterday that they would if I closed my paypal dispute. So incredibly shady.

Ordered prescription sunglasses over a month ago. They billed me immediately. Now, a month later just got in the mail and they are the wrong glasses. Not sunglasses, kate spade instead of coach, and someone else’s prescription!!! I am very mad! Emailed and called and no response! I want a full refund of 190.66 ASAP!

Just like a lot of the other reviewers on here, I ordered glasses 9/16/19 and got a couple of the same emails saying they didn’t forget about me, etc. I kept emailing and was told the glasses were on back order but every time I went back to website for weeks after, it said they were in stock. Many emails later & now end of October and no response about a refund. Filing complaint with Better Business Bureau. Ordered from other online store and got them in a week and cheaper.