DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 29, 2020

Hello Technosa, Sincere apologies for the trouble caused to you. We would like to apologize for the poor service and delay in delivery of order you encountered. We’re so sorry that your experience did not match your expectations. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter.

Response from DesignerOptics.comNov 3, 2020

Hello Thomas, We want to sincerely apologize for the negative experience that you had with our customer service team and also apologies for the trouble you had to go through due to our mistake. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. If you could provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comMay 1, 2021

Hello Luke, Thank you for bringing the issue to our attention, we will definitely try to provide more accurate information in the future. We are sorry you did not receive your package as promptly as you expected. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner.

Response from DesignerOptics.comMay 1, 2021

Hi Brett, We would like to apologize for the inconvenience caused to you, as per our company policy we allow you to return RX product for inspection to check whether the product has been made according to the given details and if we find that there was an error we redo the prescription. We also refund 80% of the value of the frame only, not the lenses for the Rx product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 29, 2020

Hello Rick, We are very sorry that you had trouble with your order. We will definitely try to provide more accurate information in future. We are always eager to get feedback from our customers. Thank you for taking the time to write to us. We assure you that this doesn’t happen again.

Response from DesignerOptics.comNov 5, 2020

Hello Genesis, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 30, 2020

Hello Katherine, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.

Response from DesignerOptics.comOct 30, 2020

Hello Gloria, We want to sincerely apologize for the negative experience that you had with us. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.