DesignerOptics.comReviews of designeroptics.com

I received my order and the order was not good quality. Very flimsy and after several attempts to contact customer service by phone and email it has been unsuccessful to speak with anyone. I requested the return label and it has not been created. There were two orders made initially and after three weeks the other pair does not have a tracking and has not been received. This website is a fraud. I will be contacting my credit card company to dispute these charges.

I needed to return frames that I purchased from Designer Optics because they shipped me the incorrect color AND they were gross and dirty. One thing anybody considering doing business with Designer Optics should know is that the customer service is basically non existent. They never answered their phone, they did not reply to the online return request form, and they only send out automated e-mails. So, you are e-mailing them that they sent you the wrong item, and they are repeatedly responding “I see you have received your order, I hope you enjoy it” How frustrating, right? After being ignored by them, I opened a dispute with PayPal, and they decided in my favor. No help from DESIGNER OPTICS though, as they couldn’t even be bothered to provide information that Paypal had requested! LOSERS.

I wish I had read the reviews before I placed my order. This is the most unprofessional company I’ve ever dealt with online. Like so many of the other reviewers stated, they do not EVER answer their phone! They also do not reply to emails! I called 4 times about obtaining an RMA # to return my frames and each time I was on hold for 10 minutes. When it said I was the next caller they would be helping, another recording would come on saying they had a high volume of calls and would call me back. It’s been 3 days and no call! After sending my last email, I told them I would be contacting the BBB the next day if they didn’t respond to me by the end of the day. I just received an email apologizing for the delay and that they are very busy. I honestly cannot believe they are that busy to return an email. The company is a joke. In the email he gives me an address to return the glasses, no RMA#. He said just put the order number in the box. Now I could have done all that days ago. They tell you that you need the RMA # to return them, but you apparently don’t. I order all my frames online and WILL NEVER order from them again. If I do not receive my refund promptly as one of the other reviewers stated, I will be contacting the BBB.

Bad bad business I ordered some glasses on the 14th of this month and never received a conformation with a tracking number to or a order number. All the phone numbers are fake or a automatic answering machine. Nobody have reached out to me about my order either I'm starting to believe I just got scammed out of my money

Very very poor customer service , I haven't recieved my red balenciaga frames nor have I received my gold Versace frames and it's going on three weeks !!! I recieved my kendall kylie's one week ago. I can't believe this site isn't shut down. These b's are full of scams and p'd off ! If I dont receive my frames by friday I'm going to write the damn White House!

I ordered frames on 2/14, and immediately after the order I get an email saying thank you for purchasing Armani exchange frames by a person named Aaron, who claims he is the founder of Designer Optics. They have a number on their website for customer service that does not exist. Immediately it gives you another number to call and it's a Brooklyn, New York number. The number is 718-412-0407. I have called this number a total of 14 times since I put my order and I have left 5 voice messages and here we are February 19th and still have not got a response or a call back. These frames were supposed to be shipped out two to three days after my order and I paid for 2 day ground shipping. I have also left multiple emails and no response. People, trust me, don't fall victim to this company, it is a scam. Since I did not get a response by phone or email, I called my credit card company and disputed the charge.

Ordered non-prescription glasses on 2/7. Got an email 3 days ago asking how I liked my purchase...yet have received nothing. Emailed company, no response. Called during posted business hours "Office is currently closed." Company is supposedly based in NY, and I'm in MD - why, with even the slowest shipping available, it take longer than 2 weeks to ship? Wish I could give them 0 stars. Based on other reviews, I will likely have to start contesting the charge now.

I placed an order on Jan 28th, today is 02/11 and i still did not get them, the worse thing about designer optics, is that they never respond on my emails, i asked them to send me the tax id , and the receipt number so that my insurance reimburse me bu i am still waiting, i will wait one more day if they do not respond or send me my order, i will cancel it. it was a bad shopping experience.