DesignerOptics.comReviews of designeroptics.com

without problems in the purchase and the product, just too long delay for delivery

website is difficult to use

Delivery took longer than anticipated which required me to have it forwarded to another address and was not able to use the glasses at the event they were intended for. I also paid for expedited shipping.

Waited a month for them to come because they were back-ordered. Received and the rx is correct but the lenses are cut incredibly thick and appear to be separated from the frame because the response time was subpar I’ll be taking them to my home optical provider to fix. Otherwise beautiful frames but not sure if it was worth the wait or hassle.

I ordered 2 pairs of glasses. Multiple emails later, advising that they were processing the order, then about a week in they state one of the frames is out of stock. OK, just double up the other frame. Go ahead. Cool. Then more emails about how important my order is, finally a refund of the frame price difference. Fine. Then another strange email, they stated that it was for the refund. Again, ok, weird but ok.... Then another email, the lenses were out of stock on one of the pairs. Just, I don't want to deal with this anymore, cancel the whole order. Just cancel, right? They say ok. Then I get an email. Your order has shipped! What? I canceled. You agreed. What? They stated THEY split the order, for terrible bookkeeping practices, then only canceled the one order I wasn't aware was split, then advised they refunded the part that they failed to create, but are charging me for the other half that I just wanted canceled. THEN they advised I can apply for a refund of 80% off the frames. Cool. Disputing with my credit card company. See if I can salvage my day. UPDATE: I wrote you a million times. You then gave me an international number to call, and the fool that I am, did. Twice!!!!! It left me on hold for 5 minutes each time then disconnected the first time, just dead air on try number 2. I asked how to BYPASS the option for customer care and go directly to you. I've been given another request to CALL. How about you call me. Monday, 10AM Eastern. I'll make sure I answer..... sound fair? UPDATE, so last attempt as reason, I phoned the number, international long distance, spoke with a party. Advised I did not FAIL to cancel the order, that quite clearly they had split the order, without informing me. A little negotiation. Offer was to refund 1/3 the cost. I accepted. Less frustrating overall. Don't recommend anything but verifying your order THE WHOLE WAY THROUGH, huge emphasis on you being involved. Clearly not terrific at communication overall. Upgrades to 3 stars as satisfactory.

Associate had very difficult to understand English but finally got my address changed. Disappointed that a full month had passed and still not in the queue for my Rx to be made for the Sunglasses. I hope it is worth the wait! Carla Edwards

The pricing and shipping were better than the last time, but this time the product is missing the lanyard and is part why the box is bigger than normal. :(

It really wasn’t a good experience for me because I waited over a month for a back order they come in and then they ended up shipping me two of the same glasses so it was a lot of hassle I went through