DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 30, 2020

Hello Bert, We would like to apologize for the delay in delivery of the product. We will definitely try to provide more accurate information in future. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat.

Response from DesignerOptics.comOct 30, 2020

Hello Matthew, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.

Response from DesignerOptics.comNov 2, 2020

Hello Chels, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and inconvenience has caused you. Kindly let us know if you have any other concerns or questions through email support/chat.

Response from DesignerOptics.comOct 29, 2020

Hello Lori, We would like to apologize for the poor service and wrong product you encountered due to our mistake. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.

Response from DesignerOptics.comNov 2, 2020

Hello Kathleen! We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service/product you encountered and for the mistake by our side We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comNov 2, 2020

Hello Priscila, Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. As per our company policy we do provide return shipping label in case damaged or wrong product delivered to our customer. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comApr 29, 2021

Hello Corey, We are sorry for your experience. We sell 100% authentic products, buy directly from the manufacturer.

Response from DesignerOptics.comNov 5, 2020

Hello MTH, We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/chat.