DesignerOptics.comReviews of designeroptics.com

4.33,497 reviews
Accessories
Dekalb Avenue 507, New York

DesignerOptics.com

About DesignerOptics.com

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on

DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: designeroptics.com
Category: Accessories
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DesignerOptics.com reviews

Showing 444 reviews with 1 star · Clear filters

Jerry P.
May 1, 2020
Terrible experience, would never purchase from them again
Terrible experience. I sent them several emails, along with pictures of my frame, along with the receipt from buying the frame last year because the picture did not match the item number. They assured me several times they would send the correct frame, but sent the wrong frame. They charged me for shipping the wrong frame to me, and will not even refund that shipping fee.
Response from DesignerOptics.comNov 2, 2020
Hello Jerry, Thank you for bringing the issue to our attention, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Vinnie F.
Apr 30, 2020
Still havnt received my order
Still havnt received my order; it’s been over 4 weeks now.
Response from DesignerOptics.comMay 1, 2020
Hi Vinnie, The products that are on back order and take much longer than anticipated. It's important to note that the manufacturing world is paralyzed due to the Corona Virus outbreak around the globe. Products that we usually receive in a few days can now take weeks. However we are working hard with the manufacturers to get as much product possible to serve our customers. For any assistance you may contact us at support@designeroptics
Steph
Apr 30, 2020
BUYERS BEWARE!!!
BUYERS BEWARE!!!! Overlook the cheaper price and go with a reputable and PROFESSIONAL company. Please research their Facebook and Instagram pages to view real-time customers going through order disputes and issues! My order hasn’t even shipped and I’m already LIVID with this scammish company! A bunch of Policy Loopholes and fluffed up “were so sorry” emails with ZERO CUSTOMER RESOLUTIONS!!
Response from DesignerOptics.comMay 1, 2020
Hi Steph, Sorry for the inconvenience you have . However we do have a record of your order but no record of any correspondence with our company regarding the product you had received. I would appreciate if you reach out to [email protected] with the details so we can take care of it for you. Looking forward to help you.
Paul H.
Apr 30, 2020
Overpriced garbage
Overpriced garbage
Response from DesignerOptics.comMay 1, 2020
HI Paul,All frames that we sell are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. However we do not have any corespondents about your order. We will be more that glad to assist you on this issue. You may contact us at [email protected].
Brittany B.
Apr 29, 2020
Don’t order plastic nonprescription…
Don’t order plastic nonprescription lenses they will come engraved and make the glasses worthless.
Response from DesignerOptics.comNov 2, 2020
Hello Britany! We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service/product you encountered and for the mistake by our side We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.
Katie A.
Apr 27, 2020
I got the same exact prescription as my…
I got the same exact prescription as my current glasses, they are even the same frames. But for some reason my eyes can't focus with the new lenses from designer optics. I'm having issues with them 😔
Response from DesignerOptics.comOct 28, 2020
Hello Katie, We would like to apologize for the inconvenience caused to you, as per our company policy we allow you to return RX product for inspection to check whether the product has been made according to the given details and if we find that there was an error we redo the prescription. We also refund 80% of the value of the frame only, not the lenses for the Rx product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation
Kristen W.
Apr 25, 2020
CANADIAN CUSTOMERS BEWARE!!!
CANADIAN CUSTOMERS BEWARE!!!! This is the worst company you could ever deal with. The customer service is the worst I’ve experienced. Go visit their Facebook page and check out the hundreds or angry comments from their customers on their sheer incompetence and the fact that they take your money and completely ignore you. If you want BS, deal with this company!!! I’m buying my glasses from Shade Station from now on. In my case they could tell the difference between 1 and 2 pairs of glasses and filled out customs forms incorrectly and it ended up costing me an extra $90 because they can’t count to 1 or 2. I emailed several times and they ignored me completely until I went on Facebook. Then they sent me $20 and told me it was a gesture to make up for it. Not acceptable. It’s was their screw up and they need to pay the whole thing. The company is a joke and you should check out all the complaints with the Better Business Bureau.
Response from DesignerOptics.comApr 26, 2021
Hi Kristen, We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at our chat/email. Again, thank you for your feedback!
Thomas A.
Apr 22, 2020
I ordered the Carrera 5041 sunglasses and the wrong color arrived.
I ordered the Carrera 5041 sunglasses in 02OS Havana Matte Black with Brown Gradient lenses. What was shipped to me was the 5041 sunglasses but in 0807-90 black, dark grey gradient lenses. I would appreciate it if you could send me the correct sunglasses that I ordered.
Response from DesignerOptics.comApr 22, 2020
We regret your dissatisfaction, we will gladly exchange that for you. For further assistance you may contact us at [email protected]. Thank you for your understanding

DesignerOptics.comReviews of designeroptics.com

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Terrible experience, would never purchase from them again

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BUYERS BEWARE!!!

Overpriced garbage

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CANADIAN CUSTOMERS BEWARE!!!

I ordered the Carrera 5041 sunglasses and the wrong color arrived.

About DesignerOptics.com

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Still havnt received my order

BUYERS BEWARE!!!

Overpriced garbage

Don’t order plastic nonprescription…

I got the same exact prescription as my…

CANADIAN CUSTOMERS BEWARE!!!

I ordered the Carrera 5041 sunglasses and the wrong color arrived.