DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comNov 2, 2020

Hello Nicolas! We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.

Response from DesignerOptics.comOct 29, 2020

Hello Laura, We would like to apologize for the inconvenience caused to you, as per our company policy we allow you to return RX product for inspection to check whether the product has been made according to the given details and if we find that there was an error we redo the prescription. We also refund 80% of the value of the frame only, not the lenses for the Rx product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation

Response from DesignerOptics.comNov 2, 2020

Hello Jason! Customer satisfaction is our first priority, we are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or questions.

Response from DesignerOptics.comOct 30, 2020

Hello Jenna, Sincere apologies for the trouble that has been caused to you. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Kindly let us know if you have not yet received your 2nd product or any other concerns or questions through email support/chat., We'd be happy to look into the matter and try to rectify the situation

Response from DesignerOptics.comOct 29, 2020

Hello Rafael, We are extremely sorry about the delay in delivery of your order. Due to the current situation we had many products backordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customer updated at all times. We will use the feedback to make us better and to ensure this doesn’t happen again.

Response from DesignerOptics.comNov 2, 2020

Hello Ray, Thank you for bringing the issue to our attention, we will definitely try to provide more accurate information in future. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat

Response from DesignerOptics.comOct 30, 2020

Hello Linda, Thanks for taking the time to bring this to our attention. We’re so sorry that your experience did not match your expectations We will use the feedback to make us better and to ensure this doesn’t happen again. Kindly let us know if you have not yet received your refund any other concerns or questions through email support/chat.

Response from DesignerOptics.comOct 30, 2020

Hello Claudia, Sincere apologies for the trouble that has been caused to you. Kindly let us know if you have not yet received your refund or any other concerns or questions through email support/chat., We'd be happy to look into the matter and try to rectify the situation.