DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comNov 2, 2020

Hello Noelia! We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Kindly let us know if you have any other concerns or questions through email support/chat.

Response from DesignerOptics.comNov 2, 2020

Hello Derek! We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service/product you encountered and for the mistake by our side We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 28, 2020

Hello Andrea, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. And apologies for the delay in delivery, Due to the current situation we had many products backordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customer updated at all times.

Response from DesignerOptics.comOct 28, 2020

Hello Abdulrhman, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 28, 2020

Hello, We are sorry we let you down. Please accept our apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comNov 2, 2020

Hello Mykal! We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. Please do not hesitate to contact us in the future if this or another issue arises again.

Response from DesignerOptics.comOct 28, 2020

Hello Elizabeth, Sincere apologies for the inconvenience caused to you, we will definitely try to provide more accurate information in future. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner.

Response from DesignerOptics.comOct 28, 2020

Hello Renee, We are sorry we let you down. Please accept our apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product. You can return the product within 14 days of delivery of order either for refund or exchange. Thank you