DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 28, 2020

Hello Yihang, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 28, 2020

Hello, Sincere apologies for the trouble that has been caused to you. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.

Response from DesignerOptics.comOct 28, 2020

Hello Jenna, We are sorry we let you down. Please accept our apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comOct 30, 2020

Hello Michele, We want to apologize for the inconvenience caused to you, as per our company policy we do accept return within 14 days of delivery of the product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation

Response from DesignerOptics.comNov 2, 2020

Hello Jay! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Kindly provide us further details through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 28, 2020

Hello, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. Please contact us in the future if this or another issue arises again.

Response from DesignerOptics.comNov 2, 2020

Hello Wen! Thank you for your feedback. Just to assure you, all our frames are 100% guaranteed authentic, coming straight from the manufacturer. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comOct 28, 2020

Hello Evelin, We would like to apologize for the inconvenience caused to you, as per our company policy we allow you to return RX product for inspection to check whether the product has been made according to the given details and if we find that there was an error we redo the prescription. We also refund 80% of the value of the frame only, not the lenses for the Rx product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation