DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comAug 22, 2022

Thank you for shopping with us. We sincerely apologize for the inconvenience for receiving the frames scratched. We do have a return or replacement policy, if you received the frames scratched we can surely work with you. Please contact us with your order information [email protected] or call us at 718-412-0407. We are here to help.

Response from DesignerOptics.comAug 10, 2022

Thank you for shopping with us. We are sorry to hear about your eyeglasses being done as sunglasses. Yes, polarized is a tint and the color to be chosen shows that there will be a tint, especially while you have to "confirm color" with the choice of polarized. We tried reaching you by phone to resolve this issue. We can work with you to redo this for you correctly. Please contact us via email at [email protected] or call us 718-412-0407. Our customer service team will gladly help you.

Response from DesignerOptics.comJul 27, 2022

Thank you for shopping with us. We are sorry on your delivery expectation. As you order on our website, you will see next to the sku number the availability time of the item is listed, the shipping is based upon that listing. As for the frames too small, we have a return policy as https://designeroptics.com/pages/returns. We will refund you upon the return. If there's anything else we can do to assist you, call us at 718-412-0407 , or via email at [email protected]. Be assured that you have our attention and we strive to provide you best customer services.

Response from DesignerOptics.comJul 20, 2022

Thank you for your purchase. We apologize for the miscommunication issues. As I can see in the email communications of order SY505824, we provided with very clear information on the delivery information requested. I can see you received your order and hope you are enjoying them. Should you have any additional concerns please feel free to contact us. Our Customer service team will be happy to assist.

Response from DesignerOptics.comJul 10, 2022

Thank you, we appreciate your feedback. We are sorry to hear on the experience on the lenses. We only sell top quality frames and lenses. If you are not satisfied with your lenses we can analyze the issue and have them fixed for you. Please feel free to contact us. Our customer service team will be glad to assist you. To email us: [email protected] or call us 718-412-0407.

Response from DesignerOptics.comJun 9, 2022

Hello, we apologise for the inconvenience you faced due to the processing time. This is to apprise you that the processing time is mentioned next to the item on our website as per the availability. As a token of our apology, a special discount coupon has been sent to your email ID that can be applied on your next order. For more information please check your mail. Our customer service team is always reachable @ 718-412-0407 ext 106 or via email at [email protected].

Response from DesignerOptics.comOct 8, 2021

Hello Halle, We Deeply apologies for the Inconvenience caused to you. The delay occurred for the delivery of your product either your sunglasses were on Back order or they were not in stock at our warehouse but available with the manufacturers in both the situations it gets clearly mentioned below our product name, we apologies if you might got confused for the same as we will never advertise anything which is not In stock with us. While being delayed we also provide option for exchange with any other product which is In stock with us or you may can also request for cancellation which we process immediately once we receive your request. As customer satisfaction is our first priority we try our best to resolve it in our best possible way. Kindly write us back through chat or mail and we will resolve your query as soon as possible.