DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 28, 2020

Hello Mysie, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 29, 2020

Hello IIiana, We are very sorry that you did not receive your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.

Response from DesignerOptics.comNov 2, 2020

Hello Jeremy! We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered and for the mistake by our side. We have made customer satisfaction our main priority. If you have any other concern you may contact us through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 28, 2020

Hello Erika, We are sorry we let you down. We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. . As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comOct 28, 2020

Hello Heather, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. And apologies for the delay, Due to the current situation we had many products backordered from the manufacturers and these are beyond our control. As delays may sometimes occur, we do try our utmost to have our customer updated at all times.

Response from DesignerOptics.comOct 28, 2020

Hello Krystal, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. We are always eager to get feedback from our customers. Thank you for taking the time to write to us. We assure you that this doesn’t happen again.

Response from DesignerOptics.comOct 28, 2020

Hello, Customer satisfaction is our first priority, we are particularly disturbed to hear about your issue. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or questions.

Response from DesignerOptics.comOct 28, 2020

Hello Mahfoud, Thank you for your feedback. Just to assure you, all our frames are 100% guaranteed authentic, coming straight from the manufacturer. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you