DesignerOptics.comReviews of designeroptics.com

Ordered my prescription glasses which were clearly in stock according to their website and a month later I'm still waiting. According to them, it's due to Corona that their provider can't keep up. It might be possible, nonetheless, why should I find out by a customer representative about the issue after receiving an email from their website implying I must have already received the pair of glasses already! Also, they can't give me an estimate of how much longer I'll have to wait... they should at least offer some sort of gift/discount. It's not our fault as customers they cant deliver on time, especially when according to their website the articles were IN STOCK

Strange story here....placed order on June 3rd for a pair of Costa Del Mar sunglasses and I have yet to receive them. At this point total wait time is approaching two months. After the first attempt to reach out to customer service they informed me that my pair was on “Backorder” and considering the current epidemic, things may be a little backed up. Obviously with that response, I felt like a jerk and just decided to wait and that correspondence was over a month ago. I know I didn’t make my order when these sunglasses were on “Backorder” nor would I think it would even be possible if that were the case. Point of all this jibber jabber is perhaps to (a) give a warning (b) ask to see if this is common with this distributer (c) finally, to refund or not refund.

The glasses are too small for my face. It looks like a child’s glasses.

Horrible customer service never received anything told me to contact the police got email saying it’s in Brooklyn Ny never left wish I didn’t have to give them one star they need to be close down scan I spent 220.00

SCAM - Do not use. I live in LA and my product is still where there office is in NY over 9 days later. I ordered July 13th, it is the 22nd. They are refusing to cancel my order and return payment. I have spent all morning on the phone with the bank. Use another service. **Update** The Customer Service rep said after 15 days they would refund. I had them send it in writing via email that on X date they would refund. When that date arrived, I responded to that exact same email and they DENIED MY REFUND! So, I called and waited on hold for 10 minutes and got another rep, immediately had to turn into Karen (sad, I know) and ask for the manager. The manager then tried to deny me saying that it was in transit and they do not refund when in transit and they are unsure why the rep said that. Then when I presented them with the email they FINALLY said they would refund it but that it was not their policy! Ugh - Honestly, there is enough going on right now so just avoid this company bc it is a headache. :D

I haven’t received my order it’s been 3 weeks

scam I received the glasses and they were made incorrectly. When I contacted them, I was told that prescription lenses are non-refundable. I argued that this shouldn't apply to their errors. They would not issue a refund and wanted the glasses sent back. By their standards, they would make money even if they didn't try to match prescriptions. Go to Zenni instead! Reply: I sent the lenses back and never heard anything about them. I contacted them numerous times and only got the run-around. These are CROOKS. Don't bother. I got 2 pairs of great glasses from Zenni for about the same cost without any problems.

I haven’t received my order yet . I don’t have a tracking number either.