DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 27, 2020

Hello Sophie, Thanks for letting us know, We want to sincerely apologize for the negative experience that you had due to our mistake. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 27, 2020

Hello Antonina, Thank you for your feedback and We’re so sorry that your experience did not match your expectations. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter .

Response from DesignerOptics.comOct 27, 2020

Hello Joe, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time but due to demand for the product truly exceeded our expectations, leaving our stock depleted. We would like to also apologize for not providing accurate information about the status of the product. Lastly, We want to sincerely thank you for bringing this issue to our attention. We are always here to improve our customer service, and your feedback is essential to that process.

Response from DesignerOptics.comOct 27, 2020

Hello Robert, We would like to apologize for the delay in delivery of the product, . Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comOct 27, 2020

Hello James, Thank you for your feedback. Just to assure you, all our frames are 100% guaranteed authentic, coming straight from the manufacturer. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comOct 27, 2020

Hello Gutty, Thank you for your feedback. We want to sincerely apologize for the negative experience that you had with us. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We do our best to train all of our representatives on how to properly handle customer issues, but your concern was not handled properly. For that, we are extremely sorry. Kindly provide us further details through email/chat.We'd definitely try to rectify the situation.

Response from DesignerOptics.comOct 27, 2020

Hello Genesis, We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.

Response from DesignerOptics.comOct 27, 2020

Hello Jay, Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order number along with other concerns or questions through email support/chat. We'd try to rectify the situation.