John M.
Horrible experience horrible customer service
Order frames and lenses on 11/20/20, order arrived 12/5/20. Tried on my new glasses only to find out that I can’t see out of them. The bifocals were placed to high and my vision line was crossed with both the upper and lower at the same time. I Immediately sent an email to the company in regards to my issue. As of today 12/19/20 I’m still arguing with this company about my glasses. The response I got was no refunds and if I wanted new lenses I would have to pay for them. I was then told I can send the glasses back for a refund on the frames only at 80% of what I had paid. After two weeks of back and forth I was told to go back to my Dr and have my eyes measured, they will compare what the Dr said vrs what they did. At this point all I want is my money back. I asked to have lenses made without the bifocals since it was a problem I was told I needed to pay for that. I feel as if I’m being scammed for something that was not even my fault or I was able to control. I get it we all are human but to treat a customer this way and not stand behind doing what’s right for your customers is flat out horrible. My goal was to have the lenses correctly done to my satisfaction so I can see out of them, I don’t think that is a very unreasonable request. They are of no use to me the way they came. I will never use this company and I will never ever recommend them to anyone for that simple fact.
Response from DesignerOptics.comMar 19, 2021
Hello John, We are so sorry to hear that your experience was less than ideal. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.