Didn't ship out as soon as I expected but glasses arrived in perfect condition and were exactly what I ordered. Also they had the lowest price on these glasses. I would purchase from them again.
Response from DesignerOptics.comApr 30, 2021
Hi Angie,
Sorry for the delay. We value our customers and understand how important it is to offer exceptional service. Thank you for the feedback.
KK
KK
My first experience was good
My first experience was good
Just delivery day mixup
Response from DesignerOptics.comApr 30, 2021
Hi KK,
Sorry for that. Thank you for making your first purchase with Designer Optics ! We’re so glad that you found what you were looking for.
OJ
otasha J.
The glasses fit perfectly
The glasses fit perfectly. The delivery was a day later than I had expected but I can't complain. The price was quite reasonable. I don't think I could have found a better price anywhere else.
Response from DesignerOptics.comApr 30, 2021
Hello Otasha,
Thank you so much for your business. We are honored to have clients like you.
CW
Curtis W.
Sent to the wrong address
Sent to the wrong address
Response from DesignerOptics.comApr 30, 2021
Hello Curtis,
We would like to apologize for the inconvenience caused to you. Please update your address. Your product will be delivered to you at your updated address.
QI
Qiaoyi
Lower price but longer wait
2/18/2020 updates:
My glasses were delivered on 2/15/2020, after 12 days of waiting. The quality is good, and I really like the carrying case, it is a leather one, not the plastic one. Therefore, I would like to change my comments to if you don’t mind waiting for 1-2 weeks, you will a get good pair of brand glasses at a lower price.
(Updates on 2/13/2020)
The item I ordered never came, and the staff kept pushing it off and never told me the shipping schedule. Please don’t be fooled by the cheap price listed on the website, otherwise your patience will drain out.
To be specific, the following is the timeline of my order history:
・2/3/2020: I placed an order of Tiffany 2173 for $132.50, the website mentioned the estimated delivery would be 2-3 days
・2/8/2020: The order didn’t come as expected, so I sent an email notifying them I would cancel the order if not shipped on time
・2/10/2020: They replied my email saying they saw my item was coming from a different warehouse, and it would be shipped later this week.
・2/10/2020: I replied their email saying I would file a credit card claim request if I cannot get a tracking number by 2/14/2020 6pm EST.
・2/11/2020: I received the “We didn’t forget about your order” email, and they mentioned the item might be backordered.
・2/13/2020: They sent me an email asking me whether I received the item or not. It was so ridiculous that they even dared to ask me this question before they process shipping.
I will file the credit fund claim tomorrow (2/14/2020) as I told them in the email if I cannot get the shipping information by 6pm. I am fed up with playing the back-and-forth guessing game with them.
Response from DesignerOptics.comMay 1, 2021
Hi Qiaoyi,
Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. We are very sorry that you did not receive your order in a timely manner.
We really appreciate you taking the time to share your feedback
DU
Duc
Actually is not bad at all I order 3…
Actually is not bad at all I order 3 pairs of Versace sunglasses but each pair arrive on a different days and it’s seems fine one star took away because a lot of the questions may not get answer and can’t talk to alive person at all and I tried many times and thank heaven I didn’t run into any trouble with this company so far and it saves me hundreds of dollars so just give yourself a try buy 1 pair first and go from there and all of my 3 sunglasses arrive within 2 weeks
Response from DesignerOptics.comJan 3, 2020
Thank you for taking the time to share your experience.
We hope to serve you in the future.
TP
Tom P.
Long time to receive my order.
The only problem I had is they told me 1-2 weeks. It ended up like being 3.5. I ordered WileyX prescription sunglasses. They are spot on.
Response from DesignerOptics.comMay 1, 2021
Hello Tom,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
EB
Eric B.
Great products
Great products, great prices
Only hiccup was availability of some products
Response from DesignerOptics.comMay 1, 2021
Hi Eric,
We at designer optics truly appreciate your experience.Thanks for the feedback.