DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comMar 19, 2021

Hello Shondalyn, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Response from DesignerOptics.comMar 19, 2021

Hello Jean, Sorry for the inconvenience. Please feel free reach out to chat/email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Response from DesignerOptics.comMar 19, 2021

Hello Migdalia, Thank you for your feedback. We want to sincerely apologize for the negative experience that you had with us. If the item is not available, you can exchange it with something that is In-Stock.

Response from DesignerOptics.comDec 25, 2020

Hello Lana, Thank you for your feedback and We’re so sorry that your experience did not match your expectations. Just to assure you, all our frames are 100% guaranteed authentic, coming straight from the manufacturer. As per our company policy if you are not satisfied with your product you can return the product within 14 days of delivery of order either for refund or exchange. Thank you

Response from DesignerOptics.comDec 25, 2020

Hello Hind, We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service/product you encountered. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.

Response from DesignerOptics.comDec 25, 2020

Hello Karrie, We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. These days USPS is facing delays due to festival season, kindly allow few more days. Please let us know if you have any other concerns or questions through email support/chat.

Response from DesignerOptics.comDec 20, 2020

Hello Peter, We would like to apologize for the trouble you had to go through. Kindly provide your order number along with further information about the product through chat/mail, we accept return within 14 days of delivery. Again, We truly value having you as a customer and hope you will accept our sincere apology.

Response from DesignerOptics.comDec 20, 2020

Hello Johanna, Sincere apologies for the delay, we know you expect to receive your order on time but due to the holiday season USPS is facing delays. Kindly provide your order number through chat/mail, we will process refund as soon as you reach out to us. Again, We truly value having you as a customer and hope you will accept our sincere apology.