DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comAug 22, 2023

We are sorry to hear you were not satisfied with our services. Your satisfaction is very important to us, and we're committed to providing the best service possible. It seems like your experience didn't meet your expectations, and for that, we sincerely apologize. Our return policy for prescriptions: We are sorry to inform you that as per company policy, we cannot accept returns or exchanges on sunglasses/ eyeglasses that were ordered by prescription. They were customized specifically for you with your RX #, therefore we will be unable to sell it again, were you to return it. Sorry for the inconvenience. As for the option you mentioned about the frames to try: We give the opportunity to all our customers to order the frames to try and send it back to us for lenses. We have many offers towards your prescription mistake to help. Please feel free to reach out to us via email, phone, or any other means of communication that you prefer. Our team is eager to assist and resolve any problems you've encountered. Thank you for your feedback, and we hope to have the opportunity to make things right for you.

Response from DesignerOptics.comApr 25, 2023

We are sorry to hear about the issue you have experienced with your recent order. We understand the importance of timely delivery and providing high-quality products to our customers, and we apologize for falling short of your expectations in this instance. In reference to the lenses: In order for us to proceed with your order, we kindly request that you place an order for prescription lenses. Please note that we do not include prescription lenses with non-prescription orders. If you have any questions or concerns regarding the ordering process or your prescription lenses, please do not hesitate to contact us. We value your satisfaction and look forward to serving you. Thank you for considering our company for your eyewear needs.

Response from DesignerOptics.comApr 3, 2023

We are very sorry to hear about the issues that you have experienced with the prescription glasses. We take customer satisfaction very seriously, and we are committed to providing high-quality products and services. We deeply apologize for any inconvenience or frustration that this issue has caused. We take all customer feedback seriously and will be looking into the issues you have raised regarding the Transitions XtrActive coatings on your husband's glasses. To address the issue, we kindly request that you return the glasses to us. Upon receipt of the glasses, we will perform a thorough analysis to determine the problem. Once we have identified the issue, we are committed to resolving the issue as quickly as possible and will work with you to find a suitable solution. We value all customer feedback, and we appreciate the opportunity to improve our products and services. We will be reviewing our quality control processes and making changes as necessary to ensure that our customers receive only the best products and services from us. We hope that the customer will give us another chance to provide them with a positive shopping experience in the future.

Response from DesignerOptics.comJan 16, 2023

Hi Kevin! Thank you for shopping with us. We are sorry to hear you are not satisfied with our services. We apologize for the inconvenience caused to you. It was not possible to price match your order due to its criteria in our policy. Price Match – designeroptics.com. If you have any additional concern or questions, please feel free to contact us via email, [email protected] or call us at 718-412-0407. Our customer service team will be glad to assist.

Response from DesignerOptics.comOct 20, 2022

Thank you for shopping with us! We apologize for the delay in your order. Your order was placed on Thursday night and was shipped to you on Friday. I am not sure why UPS did not deliver the next day, but I do see you chose UPS Saver as a courier choice. In reference to the color or the lens; The picture on our website is closest to the accurate frame and lenses possible. It could possibly be that it differs on some computers due to lighting issues or such. I am sorry for the inconvenience caused. If you are not happy with the color, you can return your frames. https://designeroptics.com/pages/returns. If there is anything else we can assist, please contact us via email, [email protected] or call us at 718-412-0407. Our customer service team will gladly assist you.

Response from DesignerOptics.comNov 3, 2022

Thank you for purchasing with us! We are sorry to hear about the lens problem you are experiencing. We need some more information as order number or full name in order to assist you. Please feel free to contact us via email [email protected] or call us 718-412-0407. Once we receive the necessary information, we will gladly continue process a return to analyze this issue.

Response from DesignerOptics.comNov 3, 2022

Thank you for shopping with us Lene! We are sorry to hear you are not satisfied with our services. We apologize for the inconvenience caused to you by the misunderstanding of our policy. Our restocking policy is clearly listed on our website: https://designeroptics.com/pages/returns. We listened to the conversation you had with our agent, unfortunately you did not mention that you will be ordering more frames. As a courtesy we did reduce the fee to 10%. We appreciate your understanding in this regard. Be assured that you have our attention, and we strive to provide you best customer services. Have a great day ahead.