DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comJun 18, 2026

We're sorry to hear you're dissatisfied. After a thorough review, the carrier's records confirm that the package was delivered to the shipping address provided on the order and was signed for upon delivery. Based on this confirmation, we were unable to substantiate the claim that the package was not received. We understand this is frustrating and remain willing to review any new information that may help clarify the situation.

Response from DesignerOptics.comJun 11, 2026

Thank you for your feedback. Your return was received, and the refund has been processed. We apologize for the delay in communication and appreciate your patience. Best regards, Designer Optics Team

Response from DesignerOptics.comMay 28, 2026

Hi Kristen, We’re sorry to hear about your experience and understand your frustration. Prescription lenses are custom-made to each individual order, which is why they fall under our non-returnable policy—this is standard across the industry. That said, we understand your concerns regarding the tint and how it appears in your selected frame, as lens size and shape can affect how gradients are perceived. Your feedback is important, and we’re always working to improve how we communicate these details more clearly. If there’s anything further we can review for you, please reach out to us directly—we’d be happy to help.

Response from DesignerOptics.comMay 28, 2026

Hi, We’re very sorry for the delay—this is not the experience we aim to provide. Please contact us directly with your order number so we can locate your order and resolve this immediately, including issuing a refund if needed. We’re committed to making this right.

Response from DesignerOptics.comMay 14, 2026

Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration, especially given the timing for Mother’s Day. While we strive to keep our inventory as accurate as possible, certain items may become backordered due to high demand or manufacturer availability, which can occasionally cause unexpected delays. We regret that this was not communicated to you sooner. Your experience is not the level of service we aim to provide, and we appreciate your feedback as we continue to improve our inventory transparency and communication.

Response from DesignerOptics.comMay 4, 2026

Hi Renate, Thank you for your feedback. We’d like to clarify that we do accept returns on frames within 30 days. However, prescription lenses are custom-made to each individual order, which is why they are non-returnable once produced—this is standard across the industry. This return policy is clearly listed on our website prior to purchase. That said, we did offer you a discounted solution and options to assist further. We understand your concerns and appreciate your input.

Response from DesignerOptics.comApr 30, 2026

Thank you for your feedback. Our return policy is available on our website, and the return fee covers processing and handling costs. We understand your concern and appreciate your input as we continue to improve our service.

Response from DesignerOptics.comApr 27, 2026

Hi, thank you for your feedback. We take claims like this very seriously. All of our products are sourced from authorized distributors and are guaranteed to be 100% authentic. We do not sell counterfeit items under any circumstances. Regarding your order, your return and refund were processed after receipt. Any delay was due to our scheduled Passover holiday closure, which was communicated on our website. We stand behind the authenticity of our products and are always happy to address any concerns directly. If you have any specific questions, please feel free to reach out to our customer service team.