DesignerOptics.comReviews of designeroptics.com

I was sent the wrong sunglasses and then told I have to pay the shipping fee to send them back. I am now stuck with sunglasses I didn’t order and designer optics is not replying to my emails. I want a refund. All they do is write you an apology on Trustpilot but don’t give you a refund and keep your money.

The sunglasses are beautiful. The wait wasn't long.They feel a little crooked when I tried them on but overall I like them hopefully I can take them somewhere to get the arms adjusted evenly. Overall I'm happy with my purchase, it's just a small issue that I think can be easily fixed. ((( UPDATE ))) I was not able to have the sunglasses fixed. I contacted Designer Optical and let them know of the issue. They told me glasses may have gotten damaged during shipping. I told them no the glasses was damaged prior to shipping. They asked for a picture and I sent them 3 pictures. They then told me they would forward my email to another department and someone will get with me. Well here it is about 2 weeks later and NOBODY has reached out to me to rectify this matter. What I believed to be a minor issue was actually not. The piece that holds the arm to the frame of of glasses is crooked and loose. The joints screws is damaged. Maybe that's why they are sold at a discount price because they are defective.

I received on time my order. They are designers sunglasses. However, one of the lens was out from frame. I pushed it back but I don’t know it will happen again. I tried to call them several time they put me on hold more than 2 hours and I did send emails but they said great you received your order. I was asking them if it happen again what is my options. They have very bad customer service

They sent me the wrong sunglasses and then said I can get a partial refund only if I send them back (they wouldn’t refund the shipping fee they charged me when they sent them even though it’s their error) and I would also need to pay another shipping fee to send them back to them which they won’t refund as well. So I have to pay 2 shipping fees just so I can get back a refund for the cost of the sunglasses. I raised a dispute with my bank (one of the big four) and my bank said to me they can’t recover my funds from this US company. I never had this problem with UK companies. Never buying from the US again.

MUST READ!!! Don't trust!!!! They take your order stating in stock, then they stall, weeks go by and you try to cancel as it starts to feel like the scam it is. "Can't cancel as frames are in the lab" Then "would you like us to refund shipping and send when back in stock" Then "ignore last message" Then "item on the way to the lab" The. "Can't cancel as in lab" Get PayPal involved as yet another week goes by. PayPal can't do anything as supplier says they are in transit! Contact courier "yes we have accepted the job, but the order has not been handed to us, sorry we don't have it" Then all correspondence stop! DO NOT TRUST!!!

I ordered glasses over a month ago. My credit card was charged the full amount and they continue to say the frame is on backorder. Still no estimate on delivery and communication emails have stopped.

It’s a really bad service , I bought a pair of Tom Ford sunglasses the 9th of February. I haven’t been able to locate my package since the 11th of February. The same day Thursday 11 of February I got a mail, saying my packages was shipped. 5 days later I still can’t see any new information, about where my package is when I track my number. I have paid the priority mail express international shipping method and should receive my package latest yesterday Tuesday. I would like to know where my package is. It’s not an option to contact USPS. I have tried everything. Also send an email to designer optics and they haven’t answer me in 2 days. Kind regards, Luis Martini

Order:SY271013 I have not received my order and I have not received any information on what is being done to fix this. I requested a refund and again have not received any information. I would like a refund please.