DesignerOptics.comReviews of designeroptics.com

Lenses are the wrong color and the vision is blurry. I told them I wanted to refund and they said they could not do it because they were a custom order. Well of course there are custom order their prescription glasses. This is what happens when you do not answer the phone and you work strictly through email your customer service is terrible.

The lenses are blurry and I still cannot receive an answer on if they can be changed even at my expense. Customer Service is always one or two sentence emails that do not answer that question. Disappointed in your service.

After a long wait, glasses arrived faulty. Cost me $75 to return. The glasses have arrived with them, Ive tracked them. Now they’re not responding & Im waiting for my refund including return costs. It’s a lot of money to be anxiously waiting on. Don’t waste your time!

These reviews crack me up. I did get my refund along with them cursing me out for being rude as “they’re human too” then asked me to take my negative reviews down. They have bigger issues then just my review. Might I suggest being a legit company with good customer service as opposed to ripping people off? You might be successful then. I’m at a start up and we’d never, ever, ever talk to customers like this company does or blatantly rip them off then blame the customer. Unfortunately for me, I ordered glasses from another company online that was rated top 5 and they’re ripping me off too. Best to stick with buying glasses from a real store IMO.

PLEASE LISTEN, IM TRYING TO SAVE YOU TIME AND MONEY. DONT THINK SOME STUFF LIKE THIS WONT HAPPEN TO YOU I would never put zero stars if I could. I bought a pair of sunglasses that stated they were in stock when I bought them and I later received an email stating that they were shipped and on the way to me. I sat for a few days waiting but I thought it was odd that I still had no tracking number. I contacted support to ask why n when they replied they stated that the pair I wanted were on back order. I explained my frustration furthermore by explaining that it was in stock when I bought it and also sent a screen shot of the email stating they already had it on its way to me and all they responded with is “I’m sorry for the misinterpretation we would never advertise an item as in stock when it’s back ordered” like f*** these guys bro how am I supposed to believe that for even a second when I see numerous bad reviews saying the same thing and also they lied to me when they sent me the email saying it was shipped. Zero credibility, they run the company like s**t and don’t care about you and when you have a problem they probably use the same template to respond to everyone which is a fake apology, telling you to go F***yourself basically and if you don’t like it go get a refund that won’t get processed for another week.

If I could give no stars I would. Do not order glasses from this company, do not let the affordable price convince you to order from this company. I received bent frames and poorly made lenses. I currently have a Trivex lens and my RX is a -5.00 and my current lenses are not thick or heavy. I ordered a Trivex lens through this company and they were thick, heavy, had smudged anti glare coating and they had a kaleidoscope effect. I contacted the company and they were absolutely terrible to deal with. You can’t call them, the only communication is via email. I expressed to them my concerns about the glasses and sent them back to them for them to evaluate. They stated that there was nothing wrong with them and I even provided them with a photo of my current glasses which are the same frame, lenses and rx that I had ordered from them. They completely ignored the photo and kept saying the glasses were made correctly. They made the lenses for a curved/bent frame and that is what caused the lenses to be so thick and they would not listen to me. I worked in the optics field for years and the fact that this company sells poorly made glasses to their customers and they think it’s acceptable is beyond me. After 2 weeks of back and fourth with them I asked for a refund and they simply copied and pasted their return policy in an email. They do not give refunds on rx lenses and they they only give you 80% back of what the frame cost. I understand their return policy, however I feel as if they should make Exceptions in certain cases, especially when they are at fault. I paid $240.00 for these glasses and after the refund I received $61.00 back. Please save yourself the frustration and the money and go with a different company. Note: READ THE REVIEWS ON THE BETTER BUISNESS BUREAU!

Has anyone ever gotten through to an actual representative? Has anyone ever got a response to an email?... I can't get through either way my item States it shipped through DHLIs but the website advertised usps.... It also advertised 7 to 10 days am I losing my mind or did I get duped? It seems the automated responses is all you will get. I've learned my lesson and I will never buy from this company again for myself or family members. I'm sure I will get an automated response telling me to contact them through email which they won't respond to but with another automated response lol.... The deals on the so called designer are obviously what pulls people in but I've looked on eBay and you can get the same authentic as advertised or claimed to be as this company sells but the good thing about it if you do not get your item item PayPal or eBay will refund. Never again I just feel.... As well I'm sure you can guess. Now you see this automated response I've made it very clear that I got no response so I'm not sure how their team did not satisfy my inquiry since they never responded or even answered anything. You would think after so many reviews of how their customer service team is inadequate or has a poor attitude that something would change it obviously hasn't.

Ordered a pair glasses 6 January today is 25 February and I still haven’t received them!