DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comDec 16, 2025

I’m sorry to hear about the delay and that your frame arrived bent/out of shape — that’s definitely not the experience we want for you. Please reach out to our support team with a few photos of the frame, and we’ll review this promptly and help with the best resolution. Thank you, Designer Optics Support Team

Response from DesignerOptics.comAug 27, 2025

Thank you for your feedback. We would like to clarify the situation. Before processing your order, our team called you to explain that the Champion CUTARGET sunglasses in the original style include a mirrored tint. Prescription lenses, however, begin with a polarized gray base. To replicate the red/orange mirrored effect, an additional $50 mirror coating is required. You were informed of this on the call and chose not to add the mirror option, requesting that we proceed with the standard polarized gray lenses instead. The outcome you received was exactly what was agreed upon at that time. We regret if this did not meet your expectations, but the order was fulfilled correctly based on your instructions. We stand by the transparency of our communication and the accuracy of how this order was processed.

Response from DesignerOptics.comAug 21, 2025

Hi David, Thanks for your feedback. We’re sorry the case didn’t work out for you. You’re welcome to return it under our return policy, and our team will be glad to help you with the process. Best, Designer Optics

Response from DesignerOptics.comSep 4, 2025

Thank you for your review and for acknowledging in an email to us the efforts of our customer service agent. We’re glad to hear that you found our team polite and respectful, and that they took the time to look up your order and keep you informed. For your order placed on July 16, 2025 (Draper James DJ5007), the frame required surfacing at the lab. This process generally takes 5–7 business days, plus 1–2 days for edging, with shipping following shortly after. This timeline was communicated during the order process, and we’re happy the finished glasses met your expectations in quality. That said, we understand your disappointment regarding the delay and your feeling that more could have been done to make up for the inconvenience. We appreciate your feedback, as it helps us improve both our communication and the options we provide when orders take longer than expected. We value your business and thank you for giving us the opportunity to serve you.

Response from DesignerOptics.comAug 19, 2025

We’re sorry to hear about your experience and appreciate you sharing your feedback. To better assist you, could you please provide us with your order number or the email address used at checkout? This will allow us to look into your order status and confirm whether there was a delay due to stock availability or another reason. Our team is committed to ensuring you receive your glasses as quickly as possible, and once we have your details, we’ll be happy to provide an update and a resolution. Thank you for your patience, The Designer Optics Team

Response from DesignerOptics.comSep 2, 2025

We’re sorry for the trouble with your return. Please share more information via email at [email protected] , including your name, phone number, and order number, so we can look into your return and assist you further.

Response from DesignerOptics.comSep 4, 2025

We’re sorry to hear about the frustration with your order. Your March frame (Order SY790543) was sent to the lab on June 11, 2025, for prescription lenses. As communicated during processing, surfaced lenses require about 5–7 business days plus 1–2 days for edging before shipping. Your order was completed and shipped on June 17, 2025, within this expected timeline. We’re glad to hear you are happy with the quality of the product, and we truly regret it did not arrive in time for your vacation.

Response from DesignerOptics.comFeb 28, 2024

Thank you, Larry, we appreciate your feedback. We put much effort into the return policy. We do try to accommodate our customers to give the opportunity to make things right. Customer service is our priority. Please provide us with information of the return policy that concerns you, and we will review.