DesignerOptics.comReviews of designeroptics.com

I have always been skeptical about purchasing expensive important things online and this experience validated all my worries. I decided to give this company a try based on all the "positive" reviews and I couldn't have been more disappointed. These reviews must of been a scam! I purchased Gucci mens prescription glasses and spent close to $1000 just for them to come apart and look nothing like they did in the picture! So in order to get them repaired I had to pay $60 to send them in as if it was my fault. So I sent them in and it took over a month to get them back just for them to come back worse than it was before! They came apart again and they expect me to pay another $60 to send them back in! Absolutely worst customer service and products are horrible. I could have saved me the hassle by purchasing these glasses at an actual store where I wouldn't have been scammed. I've learned my lesson. I will never purchase anything from this company again and if you don't want to experience the same issues I suggest you don't either.

I paid for next business day delivery and now 4 business days later, it's not yet there.

They make it seem like it is going to be 5-7 days. But I ordered on 7/08 on I am being told on 7/14 that they just sent to the lab, They then have to make them and you have NO idea how long that will take. On top of that it is another 5 to 7 business days BEFORE they ship. They you have to wait to ship. I would have NEVER ordered if I had known this it is very deceiving!

My glasses have a manufacturing defect,this was even confirmed within the email by designer optics. I have only had them for 24 days with little to normal use. I requested to do a warranty claim and was told I would be charged 20% of the original purchase price of my glasses to have them sent to persol. Persol does this for free! I'll never purchase from here again and I think that what you are doing is wrong as my glasses are still new. I would not purchase from here again, fast email response with poor customer service buy elsewhere! Never Again!

I'm going to make sure i post this review in as many sites as i possibly can because these guys are just not honest! I purchased a pair of sunglasses online based on the details provided on their add, pictures etc...I had already tried on the pair i bought at an airport once so i knew what they looked like on me and the fit. The purchase process was like any other online store, nothing espectacular.. a few days later the sunglasses arrived and when I took them out of the box, the colors and finish looked nothing like the pictures online. The frame was a brownish color with a glossy finish. I didn't mind the color but the finish was awful and NOWHERE on their online add, the finish was mentioned. I called them to initiate a return and to get more details about the other colors they had available for those glasses (It was a Canada Goose frame). I liked the Havana Grey and specifically asked the person on the phone if the finish was matte or glosse, and mentioned that the pictures online looked like it was matt, but so did the one I was returning so I wanted to make sure. The sales person on the phone (a guy) told me it was matte. The finish is matt" he said, so before i had received a refund or even returned the first pair, i bought the second one Havan Grey. The pair arrived one day late and I had left on vacation the day before (yeah so, the pair I wanted to have taken, ended up living in my mailbox for 2 weeks). I get back and to my discontent the new pair is GLOSSY! Glossy! despite having been told by the attendant on the phone it was MATTE! To make matters worst, because of the delay in the delivery and my trip, i had gone over the return window (which is only 14 days, not the usual 30). they were kind enough to accept the return out of the return window (and this was the only good thing these guys did even though the second purchase only happened because they incorrectly told me the frame was matte, AND i was out of the return window because the delivery came a day late) and despite all of this, they refused to provide a full refund and took almost $10 for the return fee. They gave me the wrong information, it was because of that wrong information this chain of unhappy events happened and even though they followed their return policy, i still lost a total of $20 because of their unreal add pictures, lack of detailed description and wrong information provided by their employee. Needless to say, i will never do business with them again.

I picked a pair of glasses . choose from all my options, submitted my subscription. when I receive the glasses they were too big they just fall off my face when I lean forward. When I contacted them they said there's no guarantee on custom glasses. But all prescription glasses are custom and all the other companies guarantee there glasses. So they offered me a 10% coupon knowing I'm never going to use this company again because I just lost $500 on glasses I can't wear. And that's why I'm making other potential customers aware of the fact that you don't have a guarantee and the other online companies do, so they don't lose like I lost

Terrible customer service. It’s been a month since I’ve ordered and have yet to receive my glasses. I called and they told me that the frames were on back order, no where during the purchasing process was I made aware of this. Had this been the case, I would’ve bought them directly from my eye doctor for an extra $100.00. I leave for my deployment in less than a week and they still were unwilling to help much at all. Said there “nothing they can do” I requested a refund and cancelation of the order but they said they couldn’t do that. No reason as to why they can’t so I will be reporting this as fraud with my bank. I never leave reviews but this put me almost $400 in the hole. Thanks again for your wonderful customer service. I will never order from this company again!

Literal thieves. Sent me wrong glasses. Then told me once they get it back they’ll issue refund between 24-48 hours. Never happened. I called. They lied n said refund was initiated and wait for email. Email never came. Then they said oh the refund was put on hold n we will initiate it again n wait for the email you’ll get it in 10 min. Nothing. Then I called back (mind u I did this for hours upon hours) and the guy said he will transfer to manager. There was no manager. Then I called back for the millionth time just to be hung up on. They are fraud and dishonest people and I’ll escalate this and report them but for now I’m disputing with all my evidence. Fraud scammers. Disgusting customer service. Response. Don’t act professional and helpful here to show the world. U guys treat your customers like garbage. Ignore them hang up on them treat them like a joke. Your team already told me they won’t refund me so what the heck r u gonna do I already reported this