Your customer service is horrible. Took 2weeks to ship the order. The anti glare on my glasses was done messy. I can see the purple around the edges.
Bad experience all around. Will not order again.
Response from DesignerOptics.comAug 31, 2022
Thank you for your purchase. We are sorry to hear you are not happy with our services. Please allow me to explain: The following is clearly stated on our website: Surfaced lenses take about 5-7 days to be ready and 1-2 days for edging, about 9 days to ship. As I see your order, we communicated with you via email and you agreed to continue with the process of the order on 8/12. Your order was shipped on 8/25, that makes it in a timely manner as predicted. In reference to the anti glare please kindly contact us and we will analyze and fix them for you. We appreciate your understanding in this regards. Be assured that you have our attention and we strive to provide you best customer services. Email [email protected] or call us 718-412-0407. We're here to help.
BL
bronwen L.
I paid for expedited shipping and it…
I paid for expedited shipping and it took over a week. No refund for the additional cost paid.
Response from DesignerOptics.comAug 23, 2022
Thank you. We value your shopping with us. We are sorry to hear on the delay of your order. Let me explain: Next to every item sku number on our website, we have an availability date of the item. If it is "in stock" it will be shipped same day. In your case the item availability was 7-10 business days. Your order was shipped in a timely manner. We appreciate your understanding in this regards. If you have any questions please feel free to contact us. Email [email protected] or call us at 718-412-0407. Be assured that you have our attention and we strive to provide you best customer services.
MR
Mikhail R.
Don’t buy from that company
Don’t buy from that company. Stay away at all costs. I bought the item 1.5 month ago and still didn’t get it. The support is a joke and knows nothing. Each time they promise that the order will be shipped “soon”. All the refund requests are just ignored. At this time I have a clear impression that my money just got stolen.
Update: finally got my sunglasses on Aug 10th. It took 47 days and most of the summer.
Response from DesignerOptics.comAug 16, 2022
Thank you, we appreciate you shopping with us. We apologize for the inconvenience caused to you by the delay. After confirming via email some important information in regards to the order, your order was upgraded and rushed to the best of our ability. We are happy to see that the frames are delivered and hope you enjoy the glasses. Anything else you need please feel free to contact us [email protected] or call us 718-412-0407. Our team will gladly help.
RA
Rachel
Absolute scam
Absolute scam and terrible customer service. I ordered glasses from this company with a prescription I have had for years in many different frames purchased from both optometrists other reputable online shops. The glasses I got were completely wrong, and when I attempted to return them, I was told that I could not return prescription lenses as they were custom-made. Fair enough -- that was my fault for not reading the fine print closely. Things got much worse when I attempted to send them back for "inspection," since per their website and customer service, they will redo the lenses if they find they were done incorrectly. I received several misleading emails about the return process after asking very specific questions about charges, return shipping, etc. I was eventually sent a return label, but I still could not get the question answered about how much I would be charged to (a) ship the glasses back to the company, and (b) how much I would be charged to have the glasses sent back to me regardless of which way the inspection went. In the meantime, I had opened a dispute with Paypal because I was very concerned that I had been scammed based on the extremely poor customer service I received. Paypal denied my claim because the company did not "violate Paypal's terms of use." So I felt my only option was to try to send the glasses back for inspection. I randomly received a refund of approximately 31% of my total without any additional information. My lenses were not examined, and apparently I was refunded 80% of the frames only with charged a $30 "chargeback" fee for opening a dispute with Paypal....?? Again, I tried multiple times to figure out how the return process worked, and I was given completely conflicting information. Now, I have no glasses and am out a significant amount of money. TOTAL SCAM.
Response from DesignerOptics.comAug 8, 2022
We are sorry to hear you are dissatisfied with our services. We reviewed your complaint and the emails. Our lab did analyze the lenses done . We offered an out of policy courtesy and refunded the frames in full. As for the emails, We see all emails answered as questioned and we did send a return label with no charge for returning back to us. We appreciate your understanding in this regards. If you have any additional concerns please email to [email protected] or call us 718-412-0407. Our agents will assist you.
KM
Kenyatta M.
Thought I was purchasing new sunglasses.
I was excited to purchase a pair of these sunglasses for such a great price but when they arrived I quickly realized why the price was so great. The chrome on both sides where the arms meet the frame was scuffed and one of the arms had a chip in it. I guess you get what you pay for. These seem to be a returned pair or refurbished. I definitely won’t be making another purchase from here.
Response from DesignerOptics.comAug 3, 2022
Thank you for your purchase. It is regretful to hear about your experience that you received a damaged pair. We apologize for the inconvenience caused. If the merchandise you received is damaged we will definitely replace or refund that for you. Please contact us via email [email protected] or call 718-412-0407. Our customer service team will be glad to assist. All frames that we sell are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers.
SH
Shane
Vague & unhelpful customer service…
Vague & unhelpful customer service experience when querying slow delivery.
Response from DesignerOptics.comAug 2, 2022
Thank you for placing order with us. We appreciate your feedback. We are sorry to hear that you were not so happy with our services. You did not provide any details in regards to your order information, so that we can look into this matter for you. If there is anything we can help with please email us at [email protected] or call 718-412-0407 and our customer service will be glad to assist you with all your needs.
AL
alex
Chipped Lenses
when I received my glasses left lenses was chipped in the corner
Response from DesignerOptics.comAug 1, 2022
Thank you for your purchase. It is regretful to hear about the chipped lens your received. We apologize for the inconvenience this caused to you. As per our phone conversation we will fix the lenses for you. You can correspond with us via email [email protected] or call us 718-412-0407. We will make sure you will get full service and receive your lens 100% perfect.
JE
Jessy
This is a scammy business
This is a scammy business, they take your order then you will waiting for a eyeglass never arrive,then you tried cancel the order ,they wont let you. after a month ,they sent a package , returned it immediately ,then still not got refund yet ,now have to claim with bank for it! STAY AWAY!!
Response from DesignerOptics.comJul 28, 2022
Hello. Your purchase with us was a prescription order. Allow us to explain: The process of prescription takes time depending on your rx order. This is clearly posted on our website. We have sent your glasses in a timely manner with the shipping carrier chosen. I see in our corresponding emails we are updating with all information. Your request to cancel was asked for while the package was in transit to you. Once a order is in transit we cannot retrieve the package for return. Our policy posted on our website is that we do not accept rx returns. We appreciate your understanding in this regards. If there's anything else we can do to assist you, call us at 718-412-0407 or reply via email at anytime [email protected]. We're here to help.
