DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comOct 24, 2022

Thank you for shopping with us! We sincerely apologize for the delay in your shipping. Let me explain: We had a full month of Holiday season this month. We were closed many days and posted the calendar of the month of our functions online. This could very much be a factor of the shipping delay of your order. I am sorry for the inconvenience caused by that. As you do not provide information of your order number or such, we cannot contact you. If there is anything we can help, please contact us via email [email protected] or call us at 718-412-0407. Our customer service team will gladly assist.

Response from DesignerOptics.comOct 20, 2022

Hi! Please take our apologies for the misunderstandings. Allow us to explain: All frames sold on DesignerOptics.com are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. When you receive a product and don't like you may return them for refund. For more details on our return policy see link below. Returns designeroptics.com Please note: We charge restocking fee only if the item is shipped back to us damaged or 3 or more frames purchased are returned. We appreciate your understanding in this regard. If you will provide us with information on your order, we can work with you. If there's anything else, we can do to assist you please email to [email protected] or call us at 718-412-0407. Be assured that you have our attention, and we strive to provide you best customer services.

Response from DesignerOptics.comOct 26, 2022

Thanks much for purchasing with us. We apologize for the inconvenience you experienced. As we check on your order your prescription was not attached. We can definitely help you to fulfill the prescription for your order. Please contact us via email [email protected] or call us 718-412-0407. Our customer service team will be glad to assist.

Response from DesignerOptics.comOct 24, 2022

Hi Felicia! Thank you for your purchase! It is regretful to hear you are not satisfied with our services and quality. Prescription lenses do take some time to fill. We have posted on our website the time frame of the process according to your prescription you have. We see you selected a plastic lens without any ani glare reflection that is why you most likely have the glare issue. If there is anything we can help, please contact us via email [email protected] or 718-412-0407. Our customer service team will gladly assist.

Response from DesignerOptics.comNov 3, 2022

We appreciate your shopping with Designer Optics. We understand completely that not all purchases work out for the best. We would like to apologize for the inconvenience. Once we receive the necessary information, which is not mentioned, as the full name or order number, we will gladly continue processing your request. Please feel free to contact us via email [email protected] or call us 718-412-0407. Just for you to understand we advertise on website our return policy including lenses, please read: https://designeroptics.com/pages/returns.

Response from DesignerOptics.comSep 21, 2022

Hi Omeg! We would like to thank you for purchasing with us. We are sorry to see that you ordered the wrong size. We can see your exchange is in process. If there is anything else you need please contact us via email at [email protected] or call us 718-412-0407. Our customer service team will gladly assist you. Have a great day ahead.

Response from DesignerOptics.comSep 21, 2022

Hi Saud! Please take our apologies for the misunderstandings happening. Allow us to explain: All frames sold on DesignerOptics.com are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. When you receive a product and don't like you may return them for refund. For more details on our return policy see link below. Returns – designeroptics.com Following is posted on our website in reference to our price match policy. https://designeroptics.com/pages/price-match We cancelled the order upon your request. We appreciate your understanding in this regards. If there's anything else we can do to assist you please email to [email protected] or call us at 718-412-0407. Be assured that you have our attention and we strive to provide you best customer services.

Response from DesignerOptics.comSep 21, 2022

Thank you Renee, for purchasing with us! We are sorry to hear about the misunderstanding on the lenses. We apologize for inconvenience caused. You can return your product with the information posted online as follows: https://designeroptics.com/pages/returns. If there is anything else you need assistance for please contact us via email [email protected] or call us 718-412-0407. We're here to help.