DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comAug 29, 2023

Thank you for shopping with us! We are sorry to hear about the delay in your order and your complaint on the lack of communication. This is not the standard of service we aim to provide. We sincerely apologize for the delay in your order. We understand that waiting for an order can be frustrating, and we are always working to improve our delivery times to provide the best possible customer experience. Please be informed: Your order was shipped with UPS carrier as selected and in the promised time. We are sorry that the carrier has no update and will contact them for you. As soon as we will have an update, we will contact you. If you will not receive any update nor the package within the next few days, please contact us we will work with you. For your expedited refund request, we refunded your order for the expedited cost upon your request. If you have any other concerns or require further assistance, please feel free to reach out. Thank you for your patience and understanding.

Response from DesignerOptics.comAug 8, 2023

We're sorry to see that you've left a one-star review. Your satisfaction is very important to us, and we're committed to providing the best service possible. It seems like your experience didn't meet your expectations, and for that, we sincerely apologize. In reference to the frame: We did send out the new repaired frame to you on 7/25. Our team is eager to assist and resolve any problems you've encountered to the best of our ability. Please reach out to us via email or phone call. Thank you for your feedback, and we hope to have the opportunity to make things right for you.

Response from DesignerOptics.comJul 11, 2023

We are sorry to hear about the delay in your order and your complaint on the lack of communication. This is not the standard of service we aim to provide, and we can assure you that we are a legitimate business with no intentions of taking money without delivering the products and we do see answers to your email and phone conversations. We understand how disappointing it must have been to wait for your order only to find out the item was backordered and the delivery dates being pushed off. We aim to provide real-time updates about our products we sincerely apologize that in your case the manufacturer pushed us off. As for your order cancelation request, we refunded your order immediately upon your request. If you have any other concerns or require further assistance, please feel free to reach out. Thank you for your patience and understanding as we work to rectify this situation.

Response from DesignerOptics.comJun 5, 2023

Hi. We are sorry to hear about the issues you experienced with your order. We would like to extend our sincerest apologies for any inconvenience caused by the delay in delivering your frames. We understand that waiting for your order can be frustrating, and we are sorry for any inconvenience you may have experienced. In order to address your concerns and investigate this issue, could you please provide us with your order number, or please contact us with order information. Our team is dedicated to resolving any issues that our customers may encounter, and we appreciate your patience and understanding in this matter.

Response from DesignerOptics.comMay 2, 2023

We are sorry to hear that you were not satisfied with your recent purchase from Designer Optics. We apologize for any inconvenience caused by the issue with your lenses. We assure you that we only source our products from reputable manufacturers and authorized distributors. Our aim is to provide our customers with high-quality, genuine products. We understand your disappointment with the response from our customer service team. We are sorry that you did not feel heard and understood. Please know that we are committed to resolving any issues that our customers may have, and we would like to offer our assistance in resolving this matter. We would like to request for you to provide us with your order details and the photos of the lenses that you mentioned in your review so that we can investigate this matter further. Our team will be happy to work with you to come up with a satisfactory resolution to this issue.

Response from DesignerOptics.comMar 1, 2023

We are sorry to hear that you were not satisfied with our services. We take customer satisfaction very seriously and we would like to apologize for any inconvenience or frustration caused by the issues you experienced with your glasses. In reference to the spade symbol: Thank you for bringing this to our attention. We apologize for any confusion or misunderstanding regarding the Kate Spade frame you received. Please note that some Kate Spade frames are designed to have only one spade on the temple, while others may have two or none at all. We understand that you may have been under the impression that both temples should have a spade and we apologize if this was not made clear to you. Our team strives to provide accurate and detailed information about our products, and we are sorry if we fell short in this case. After analyzing the lenses, we have determined that they were made in accordance with the prescription that you ordered. We value your business and we hope to have the opportunity to earn back your trust in the future. Please don't hesitate to contact our customer service team to further discuss the issue and find a satisfactory resolution. We are here to help and we appreciate your feedback.

Response from DesignerOptics.comJan 3, 2023

Thank you for shopping with us! We sincerely apologize for the delay in your order. The frames you ordered with us was on backorder with the manufacturer. I am sorry for the inconvenience this has caused to you.

Response from DesignerOptics.comOct 31, 2022

Hi! We are sorry you are not satisfied with our services. As you did not provide us with information as your order number or your name, we cannot apply to your order specific. Our customer service team is always ready to assist. Please contact us via email [email protected] or call 718-412-0407. We're here to help. The following is for your information: All frames sold on DesignerOptics.com are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers.