DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comApr 10, 2025

Hi Annia, We’re truly sorry to hear that your experience left you feeling disappointed. We always aim to provide quality eyewear and attentive customer service, so it's unfortunate to hear that you felt let down. While we understand how frustrating it can be when prescription lenses don’t feel right, our team follows strict protocols when filling and verifying prescriptions, and every custom lens order is inspected carefully before shipment. In your case, our records show that your order was reviewed and verified, and we even offered a partial refund well outside our standard custom lens return policy in an effort to resolve the situation fairly. We always take customer concerns seriously and try to work toward reasonable solutions, even when dealing with highly customized products. We regret that this experience didn’t meet your expectations, and we wish you all the best moving forward. Sincerely, The Designer Optics Team

Response from DesignerOptics.comApr 10, 2025

Hi Alisa, Thank you for bringing this to our attention. If your return was submitted within the policy timeframe and a refund has not yet been issued, we would like to review the matter promptly. To assist you as efficiently as possible, please contact us at [email protected] with your full name, order number, or the phone number used at the time of purchase. This information will allow us to locate your order and follow up accordingly. We are committed to ensuring that all returns are processed accurately and in accordance with our policies. Sincerely, The Designer Optics Team

Response from DesignerOptics.comApr 10, 2025

Hi John, Thank you for your feedback, and we’re sorry your experience didn’t meet your expectations. Your order was placed with expedited shipping, and while the item was in stock, it unfortunately did not ship out until the following business day due to processing cut-off times. We understand the urgency of your situation and regret that we couldn’t fulfill the same-day shipping as you hoped. We also acknowledge that your cancellation request came in while the order was already being prepared for dispatch, which is why it was processed and shipped. While our goal is always to meet the delivery windows customers select, there are rare occasions when processing time causes delays, and we’re working internally to better communicate those scenarios moving forward. We truly value your business and would welcome the opportunity to serve you again under better circumstances. If you’d like to follow up with us directly, we’re here to assist. Sincerely, The Designer Optics Team

Response from DesignerOptics.comApr 10, 2025

Hi Mat, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to clarify a few points: in cases where an item is lost after being marked as delivered by the carrier, our shipping insurance does offer support — but like most third-party policies, it does require documentation such as a police report to proceed with a claim. We understand that may be inconvenient, but it is part of the carrier’s and insurer’s standard process to prevent fraudulent claims. That said, our goal is always to assist customers through these situations — not create more frustration. We’d like to look into this further and resolve it as quickly as possible. Please contact us at [email protected] with your full name, order number, or phone number used at checkout so we can investigate the details and offer proper support. We also take customer service concerns very seriously and will review any reports of unprofessional behavior with our team. Thank you again for your feedback — we’re here to help. Sincerely, The Designer Optics Team

Response from DesignerOptics.comMar 11, 2025

Thank you for your feedback. We’d like to clarify a few points for our valued customers: • Authenticity Guaranteed: We have sold millions of frames and have never had an authenticity issue. As an authorized retailer, every frame we offer is 100% authentic, purchased directly from the manufacturers. • Our return process is clearly outlined on our website and in our email communications. The prepaid return label option does carry a $9.95 fee, which is disclosed before you place your order. We remain committed to providing high-quality products and exceptional customer service. Our goal is always to ensure you feel confident when choosing Designer Optics. Thank you for your continued trust.

Response from DesignerOptics.comApr 10, 2025

Hi Annabelle, Your order was shipped via DHL eCommerce, which hands off to USPS for final delivery. Tracking confirms it was delivered, but since you reported it missing, we directed you to file a police report as required by the shipping insurance provider to start a claim. We understand this process isn’t ideal, but it’s a necessary step set by the insurer. Please know that Designer Optics is a legitimate, authorized retailer, and we’re here to support you through the claim process if you choose to move forward. Sincerely, The Designer Optics Team

Response from DesignerOptics.comApr 10, 2025

Hi, We’re sorry to hear about your experience and understand how frustrating it can be when you're waiting for an update on a return. We’d really like to look into this for you, but we’re unable to locate your order based on this review alone. To assist you as quickly as possible, please email us at [email protected] with your full name, order number, or the phone number used at checkout. Our team handles every return seriously, and if your package was received on February 14th as mentioned, we’ll be happy to review the status and make sure your refund is properly processed. Once we have your info, we’ll prioritize your case and make sure you're taken care of. Thank you for bringing this to our attention — we’re here to help make it right. Sincerely, The Designer Optics Team