DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comJul 29, 2025

We take every concern seriously and have thoroughly reviewed your order. After a thorough review of your order, we’d like to clarify that the lenses were produced exactly according to the prescription details that were entered into our system. Unfortunately, it appears that the Cylinder values were input as +1.75 instead of -0.50, which resulted in lenses that didn’t match your intended prescription. While prescription lenses are custom-made and typically final sale, we want to help resolve the situation. As a gesture of goodwill, we offered to remake the lenses at a discounted price to make things right as affordably as possible. We care deeply about our customers' satisfaction and take pride in the fact that thousands of happy customers are wearing glasses fitted with prescription lenses made by our team. We're committed to upholding that standard of service for every order. If you'd like to take us up on the offer or discuss any concerns further, our team is here to help. We truly appreciate your feedback and the opportunity to address this. Sincerely, The Designer Optics Team

Response from DesignerOptics.comJun 10, 2025

We’re sorry for your frustration, but we want to clarify that Designer Optics does not engage in any dishonest or deceptive practices. We clearly state on our product pages that certain items ship in 1–5 days, which includes sourcing from our partner network when necessary. When we receive multiple orders, some items may sell out quickly. If an item becomes unavailable, we notify customers promptly and issue immediate cancellations and refunds upon request. If you can provide your order number, we’ll be happy to confirm the status.

Response from DesignerOptics.comJun 10, 2025

We’re sorry you were disappointed, but we must clarify that Designer Optics only sells 100% authentic eyewear from authorized brand distributors — including Ray-Ban. The Jackie Ohh model you received is made of high-quality plastic, as described by the manufacturer. Accusations of selling fake products are completely false and unfair. Regarding returns, our policy includes a standard $15 processing fee, which is clearly stated at checkout and on our website.

Response from DesignerOptics.comJul 29, 2025

We’re sorry to hear that you’re unhappy with your purchase. We want to be clear that we only sell 100% authentic products, including Ray-Ban sunglasses, which we source from authorized distributors. The Jackie Ohh model you ordered is indeed made with high-quality plastic, as per Ray-Ban’s official design specifications. Regarding the return fee, this is transparently disclosed in our return policy prior to checkout and is necessary to cover processing and restocking costs. We understand your frustration, but we never aim to mislead our customers. If you’d like to discuss this further, please reach out to us at [your customer service email or phone]. We’re happy to help resolve any concerns. — The Designer Optics Team

Response from DesignerOptics.comJun 10, 2025

Dear Customer, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. To assist you further, we’ll need your order number or full name so we can review the details. We take these concerns seriously, though we do want to note that our lenses are custom-made to each prescription and we serve thousands of satisfied customers every year. If you can share your order information, we’d be happy to look into what went wrong and see if there's any way we can help.

Response from DesignerOptics.comMay 8, 2025

Dear Nickolas, Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration you have experienced. We understand how important it is to receive your glasses in perfect condition, especially given your upcoming travel plans. After receiving your returned glasses, our team carefully inspected them, and our optician has repaired the issue. The glasses were reshipped to you on April 30, and you should receive them within a few days. You will receive tracking information via email to monitor the delivery status. We also want to sincerely apologize for the initial packaging issue you described. We take great care to ensure that all products are securely packed for safe delivery, and we are actively reviewing this case with our fulfillment team to ensure higher standards moving forward. Regarding your experience with our customer service team, we are genuinely sorry if you felt that your concerns were not handled with the urgency and respect you deserved. We are committed to providing our customers with attentive, respectful service, and your feedback is being shared with our team to ensure better communication and support in the future. If you experience any further issues with the glasses upon receiving them, please contact us immediately, and we will do everything we can to ensure you are satisfied. Thank you for your patience, and we genuinely hope this resolves your concerns.

Response from DesignerOptics.comMay 8, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration you’ve experienced. We understand how disappointing it can be when an order takes longer than expected, especially when clear updates are not provided. To clarify, Designer Optics offers a wide selection of authentic designer eyewear, many of which are sourced directly from the manufacturer. In some cases, this means that while the frame is listed as available, it must be ordered from the manufacturer once a purchase is made. Unfortunately, delays can occur if the manufacturer experiences production or shipping issues, which can impact our ability to fulfill your order on time. We genuinely regret any confusion caused by our communications and any inconvenience you faced while trying to reach our team. We are actively working on improving our customer support experience to minimize wait times and ensure you are kept informed throughout the process. If you would prefer not to wait any longer, we can help you with alternative options, including switching to an in-stock frame or processing a full refund immediately. Please let us know how you would like to proceed. Thank you for giving us the opportunity to serve you, and we hope to regain your trust.

Response from DesignerOptics.comMay 8, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for the frustration you’ve experienced with the shipping time. While your order was placed on March 30th and shipped on April 7th, we understand that this processing time may have felt longer than expected. Unlike major platforms like Amazon and eBay, which often stock items directly for immediate shipping, we work with authorized suppliers to provide 100% authentic designer eyewear. This ensures the quality and authenticity of every product we sell, but it can occasionally result in slightly longer processing times. We value your business and take your feedback seriously. We are always exploring ways to enhance our order processing and shipping times to provide a better experience for our customers. If there is anything else we can do to assist you at this time, please let us know. Thank you for giving us the opportunity to serve you.