Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robert C.
There was a long delay before my glasses were shipped, but otherwise everything was great. You even sent emails to keep me informed.
Response from DesignerOptics.comJul 20, 2022
Thanks for the warm feedback!
Satisfied C.
Everything great except for the free shipping was just a little too long. Otherwise very happy for the product and overall process. Would purchase again, especially if they have sales/discounts etc!
Response from DesignerOptics.comJul 20, 2022
Thanks, we try to satisfy our customers!
mfrainie
Overall the experience was good. The glasses arrived quickly and in great condition. I was disappointed that the glasses did not come in their case.
Response from DesignerOptics.comJul 10, 2022
We appreciate your feedback and apologize for the missing case. I see you ordered Kate Spade Dalila Sunglasses. Please contact us, our customer service team will make sure to send you a case for your frames. Email to [email protected] or call us at 718-412-0407. Thank you for the order, we greatly appreciate your business and look forward for more.
Barbara P.
The frames arrived and look great except that they seem out of alignment and don’t sit straight on my face. I will take them to my optician tomorrow to see if they can safely be straightened to fit properly. If so, we are good to go - if not, I will need to return them. They may have been a returned item and adjusted before they got to me.). Will keep you posted.
Response from DesignerOptics.comJul 10, 2022
We greatly appreciate your business and thank you for your feedback. We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. If you cannot have them straightened please email us at [email protected] or call 718-412-0407 and our customer service will be glad to assist you with an exchange or return.
aiesha N.
My glasses are wonderful. The shipping process took a little long but the glasses arrived as expected
Response from DesignerOptics.comJul 10, 2022
Thank you for your order. We appreciate your feedback. We apologize your order took a little longer than expected. As I can see you ordered prescription glasses which take a few extra days to fulfill. The choice of free shipping also might delay the shipping. As a courtesy we can compensate on faster shipping for your next order. You can always contact our customer service team we will gladly assist you. For email [email protected] or call 718-412-0407. Thank you.
Oussama E.
Thank you DesignerOptics for the great service.
Response from DesignerOptics.comJul 10, 2022
Thanks for the warm feedback!
NJLbcy
1) Ordering the glasses was easy online. 2) This is the third time that I have ordered glasses from Designer Optics. Typically the orders have taken a long time to fulfill because one lens is so thick and needs to be special ordered. This time the order was processed and received in less than 2 weeks. 3) Unfortunately the workmanship on this set of lenses is poor. I am satisfied with the prescription quality, but the lens fit is slightly undersized such that the lenses float in the frame rims. The float is noticeable when cleaning the lenses. The lenses also make creaking sounds when I clean them or adjust the glasses on my face because of the poor lens fit. A visual inspection shows that the rim screws are clamped down as tight as possible. Previous glasses orders have never had this issue, and over the past 45 years of wearing glasses I have never had this issue. I am worried that with a little force I could pop the right lens out. 4) I wish I could use my insurance when purchasing my lenses and prescription. I appreciate being able to order from DesignerOptics and will continue to be a customer, but I am disappointed this time. Regards
Response from DesignerOptics.comJun 14, 2022
Hello, we are sorry to hear about the inconvenience you had to face. Kindly provide us with the information about your order such as the Order number, so that we can help you better. You can email the information to [email protected] OR call our customer service team at 718-412-0407. At Designer Optics, customer satisfaction is our prime focus, and we are always committed to serve you better.
Jennifer A.
I love the style. The price was fast better than optometrist office. Received later than expected. Glasses a bit unbalanced but nothing that cannot be quickly fixed.
