Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Angela
I placed an order for 2 frames. Only received 1. Where are my frames??
Response from DesignerOptics.comOct 30, 2020
Hello Angela, We are very sorry that you did not receive one of your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Jess S.
Brand name on lens. Almost impossible to scratch off, no directions were included.
Response from DesignerOptics.comOct 28, 2020
Hello Jess, Thank you for contacting us about the glasses you received, We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you. All our frames are 100% guaranteed authentic, coming straight from the manufacturer .Most of the products have brand name on the lenses, You may change it locally if you wish to or if you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter
Collin M.
Payed extra for first class shipping 4 days ago. Still haven’t received the glasses. I want my money that I spent on shipping back or at least clarify on your website that you cannot promise your customers what they are paying for.
Response from DesignerOptics.comApr 23, 2020
Hi Collin, sorry for the inconvenience and I apologize for that. I went ahead and credited the shipping charges. However It's important to note that the manufacturing world is paralyzed due to the Corona Virus outbreak around the globe. Products that we usually receive in a few days can now take weeks. Looking forward to ship your product ASAP. For additional communication please email us at [email protected] Sincerely, Jason
Kenzie
I received my glasses and the frames were great. But I received two pairs of lenses in the glasses case and neither one was the right prescription for me. On top of that I cannot get ahold of someone to just send me the right prescription lenses for my frames. I’m rather frustrated.
Response from DesignerOptics.comApr 22, 2020
Hi, I'm sorry for the inconvenience . We were closed for almost two weeks and that's why you couldn't get a hold of us. We communicated via email when we returned and we'll analyze them for you and we'll definitely correct it if there's a mistake from our part. We have your email open for continued communication. Sincerely, Jason
T B.
Horrible never received my order it was canceled for the reason
Response from DesignerOptics.comOct 30, 2020
Hello T Barnes, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Rick K.
I don't understand why, but my old pair of Flexon E1062 are the same dimension, 51 - 18 - 140, but the arms are a few mm too short on the newly ordered model, E1072, because they looked very close to the older model I had for a couple of years. I love Flexon products. I will continue to buy them. Not being able to try before I buy or at least have an option to buy parts for these frames, on your site, makes this process very difficult. The price is definitely right. Thank you for that. My ability to be empowered to make decisions about what I buy here are very limited. If you could present this to your management, maybe they might be interested enough in presenting a service that is second to none. There is nothing out there like what I propose. If there is, I can't seem to find it.
Response from DesignerOptics.comNov 5, 2020
Hello Rick, Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. .Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped might have past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product. You can return the product within 14 days of delivery of order either for refund or exchange. Thank you for your feedback, We’ll make sure we grow and learn from this
Meagan S.
Got my glasses for Christmas, but there is no prescription on the lens!! I have emailed the company and have not gotten a response yet.
Response from DesignerOptics.comJan 20, 2020
Thank you for your feedback, we regret your dissatisfaction. Please ship them back to Designer Optics so we will analyze them, and correct them. for further assistance please contact our customer service team.
EH
The company shut down completely for two weeks, without providing any notice to customers. No notice on their website when I was browsing; no notice when I was completing my purchase; no notice when they sent me an order confirmation. After more than a week without any update on my order, I sent an email to customer service and basically got an "out of office" message that said they were closed for two weeks, and would complete any open orders when they returned. They processed my payment right away, as soon as they created a shipping label for the item (which is not the same as physically shipping the item), but then shut down operations and didn't actually ship my item until almost three weeks later. Not quite as bad as one star, since I did eventually receive the item and it was as described.
Response from DesignerOptics.comNov 6, 2019
We are really sorry to hear your experience with Designer Optics. Though we did post on our website that we will be closed for a Jewish holiday. Due to the over flow of orders we did try our utmost to get everything processed in a timely manner.
