DesignerOptics.comReviews of designeroptics.com

Would not purchase again. Never received the sunglasses I ordered called to track the item they stated they were delivered told me I would have to file a police report for the item.

Worst customer service I've ever had to deal with, Rude people, Extremely rude people. No matter what you said to these people you're never going to be right. Get used to it. Before you purchase look at what the return policy. You could wind up spending as much as your original purchase on their penalties and fees for the return/exchange. I eventually did receive my frames without having to pay any penalties, but not without having to deal with such rude people, and a month before I receive my exchanged glasses. I would never recommend this company to purchase from. Lesson learned always read the return/exchange policy.

I placed order #801998 with Designer Optics on July 15, and it’s now been over half a month with no shipping update or status change. I’ve reached out to customer service asking about the order status, no response. So i want to cancel the order, but I’ve only received an automated response saying they’ll reply “within one business day.” It’s been longer than that, and I still haven’t received any follow-up. At this point, I am extremely disappointed with the lack of transparency and communication. If my order has not shipped, I expect a full cancellation and refund immediately. Otherwise, I will be filing a dispute with my payment provider. I chose this website based on the product availability, but now I see other reviews that mirror my experience. I hope the company can respond quickly and improve its order fulfillment process. Will revise this review if/when the issue is resolved.

Stop and check out the Google Street View of this lab. Wish I had paid attention to the reviews. I uploaded my prescription and placed an order on June 30 with overnight shipping. The glasses arrived on July 21. The lenses didn’t match my prescription. When I contacted support, they claimed I never uploaded a prescription—but still made and shipped prescription glasses anyway. That’s either a lie or a violation of federal law, you can't fill a prescription without a prescription. Their fix? A 15% discount to remake them. Even if they offered to replace them for free, I wouldn’t trust these folks again.

I initiated a transaction with Designer Optics, paying the full price when I placed my order, only to endure a nearly 60-day wait before finally receiving my glasses. Naturally, I remitted the complete amount at the time of order placement, and subsequently, I bided my time for the arrival of my glasses. The customer service was utterly ineffectual, consistently providing disingenuous information regarding the anticipated shipment date of my eyewear. Despite opting for express shipping, I experienced an additional six-day delay before my glasses were delivered. This experience represents the most abysmal service I have encountered from any online retailer throughout my lifetime. I shall categorically refrain from patronizing this online establishment in the future!

I had an extremely disappointing experience with Designer Optics (designeroptics dot com). I ordered specific glasses, but they sent me a completely different item — not even close to what I ordered. Instead of taking responsibility for their obvious mistake, they demanded that I pay return shipping plus a $5 “handling” fee to “check authenticity,” which is absurd since they shipped it to me in the first place. They refused to issue a full refund without deducting these fees, despite this being 100% their error. I’m also left questioning whether the glasses they sent were even authentic. Their customer service showed zero accountability or concern for fair consumer treatment. I’ve filed formal complaints with the BBB, FTC, and NY Attorney General. I would strongly caution others to think twice before ordering from this company.

This website/company is 100% a scam and I would avoid any purchases at all cost. I wish I did my research, and read all there is online about them. You should believe all the negative stories they are so true I ordered two pair of glasses that shipped really fast and got “delivered” very fast as well. The problem is that fedex which is the THEIR OWN shipping company they use delivered the glasses to a totally different townhouse. The delivery photo was not of my door mat and I provided the costumer service 4 photos showing I have a different Matt and front door. The delivery photo dosent show my apt #, my door mat my ring door bell, or my decor hanger, I even have security footage showing no one from fed ex was at my door and still designer optics customer service responded to me 3 times “it’s been delivered” . The craziest part is they add a “shipping protection” for $7 (they make this very sneaky there is an option to remove it but you have to know to do this) and they they just “deny” the claim after you pay EXTRA for protection for a situation like this . I am $320 dollars out for a present and I expressed many times to them I really wanted this resolved before the 9th so I can either have the glasses or afford something else and now 3 days before I have neither and I have to cancel my card with my bank report this as fraud. Such a mess and headache I had to file a police report, and have walked around looking for the package and it’s just very stressful not to mention I keep calling/emailing/following up for nothing! I had high hopes for this company but they are dishonest unprofessional and bad business

Placed an order on 5/8/25. 3 pairs of designer sunglasses. Only 2 of 3 shipped out. Called 2 weeks later to learn they had none in stock and had to request a shipment from manufacturer. Not stated on website at time of order or notified after the fact via email. Was given 2 week timeframe. Called back again, said they’d “look through inventory to send” since they were closed for a week for a Jewish holiday. Been another two weeks, still no shipment, called back today to learn manufacturer is on backorder. You don’t find out anything from these people unless you call them. No email updates. They’ll just collect your money and leave the rest up to no one. Asked what could be done for the inconvenience they said they don’t offer anything but I was “welcome to use the current promo code on the website”. Spent 1k on sunglasses with them. Should have asked for a refund 6 weeks ago. Will never give them my business ever again, unless you want to make following up with the company as the CUSTOMER a part-time job, I recommend you don’t either!