Designer FramesReviews of designerframesoutlet.com

Authentic sunglasses... definitely its the plug for any designer sunglasses .. Will do bussines again. Shipping was somewhat decent in term how fast I received my sunglasses.

Fast delivery, perfect glasses, will order again soon.

The frames I ordered came sooner than planned. They were heavy and didn’t look good on me. I contacted the company to get a return label. I emailed, I called and I tried to live chat. The voice mail says no one is available due to staffing issues. No response to live chat, multiple times. I emailed on the web site and from my personal email. No response. I mailed the frames certified receipt requested.

I purchased Flexon frames (Model B2028 001 Black 55MM) from Designer Frames Outlet last October. Due to insurance requirements, I couldn't have my prescription lenses fitted until January — meaning I had worn them for less than one month when the bridge snapped clean off during routine lens cleaning. No excessive force, no accident — just everyday handling of a frame that markets itself on exceptional durability. I contacted DFO to request a repair or replacement, explaining that my insurance won't cover a new pair until January 2027 and that purchasing another pair outright would be a genuine financial hardship. I returned the frames as instructed and waited. And waited. Despite following up multiple times over several weeks, I received no update whatsoever. When I escalated directly to the head of Customer Service, I was told he "does not monitor customer service emails, nor does he contact or respond to customers directly." I was then informed that the sole representative handling my case was absent due to a medical emergency — as if a company of this size has no contingency plan for its customers. I sincerely wish that representative a full recovery. But a business cannot simply go dark on customers with unresolved complaints because one employee is away. These glasses are medically necessary, and weeks of silence is not an acceptable response from any organization that takes customer care seriously. The product failed well within any reasonable expectation of durability. The response from DFO has been non-existent. To anyone considering a purchase — proceed with caution. This experience has upset me so much that to me DFO stands for exactly three things: Dismissive. Failing. Oblivious.

My frames were sent in a month ago, then i get an email two weeks ago saying they couldn’t replace the lens, so i ask to refund me and send my tom fords back. Dead Silence. Nothing!!! They are a fraud and im out of my brand new glasss and the money i paid for them! Do not trust them. Do not send your glasses to them! Learn from me, you will regret it!!!

I was so excited that Designer Frames carried the Calvin Klein frames I was eyeing up. Ordering was super easy and convenient. My only complaint was that it took longer than I thought and with the date that was stated when I ordered. But other than that, no complaints. Very happy!

I have ordered 2 pairs of glasses for my toddler and it has been a wonderful experience. Ordering was extremely easy with a prescription and we received them quickly.

Glasses arrived quickly & the fit was perfect