Designer FramesReviews of designerframesoutlet.com

Super slow delivery and sad to say, glasses are not right! Waste of money.

My order number is DFO469123. The left lens fell out of the glasses as soon as I began to wear them. The lens appears to be defective (no outward groove to fit into the frame). I need to get them repaired or replaced. So far, I've exchanged a couple of emails and no action has been taken. The last message asked if I received the shipment.

I am extremely disappointed with my experience. I placed an order with Designer Frames, but I never received the items, and I was never provided with any tracking information. Communication has been non-existent, and I am very dissatisfied with the service.

I ordered a pair of Versace sunglasses. I had the same pair from the store Versace the ones that they sent me was plastic when the original ones are metal so they sent me a fake pair of glasses for $216 and it took three weeks for it to come when I paid for two day shipment shop at your own Risk

Purchased a pair of prescription glasses at end of April and received the glasses at the end of May (less than 2 months ago). Spent almost $300 for them. Also purchased the 2 year extended warranty. The frame has broken twice since then. They refuse to replace it the second time saying only 1 replacement per frame is covered. What is the sense of the 2 year extended warranty then? Oh and no phone number to speak with anyone either, everything is done thru email. Stay clear of this company with their bad business practices and lack of communication.

Do not buy from them. Their lenses peel and won’t be able to see thru them by the end of year. In 20 years of buying glasses i have never seen anything like it. Crappy cheap online seller. They do not refund or replace. Their brand has zero integrity

VERY disappointed with the service. I bought a Miumiu sunglasses model MU07ZS on May 29th to take to my trip on June 11th I even paid for the next day delivery to make sure that I had the sunglasses on time. The glasses were supposed to ship on Friday, June 5th, but they didn't, so I contacted customer service to find out why the order was still being processed. Customer service informed me on Monday, June 8th, that they were waiting for the sunglasses to arrive from the factory and that, once they arrived, they would undergo a quality inspection before being shipped to me. Well, the glasses arrived today, but they sent me the WRONG model inside the box for the model I actually bought. WTF?! I still don't know if it was incompetence or if they tried to pull a fast one on me. I’ve emailed customer service again and am waiting for a reply. Either way, I won't be buying from this store again; I just hope to get this sorted out. Anyway, it was a terrible experience. Super frustrating.

“My Giorgio Armani frames arrived with a visibly twisted right temple after a 3-week wait. I contacted customer service and am waiting for resolution.”