Designer FramesReviews of designerframesoutlet.com

The frames are gorgeous. The lack of communication throughout the the process was horrendous. I didn't know I was getting my glasses until the day they arrived..poor customer communication

There are a few things. They should have a phone number to speak with someone. So I had emailed them and asked about if the products are authentic and the response backs was yes we buy from the manufacturer. So I proceeded with my order for the costa saltbreak with blue mirror tint with my prescription. I recently received them the script seems good but the overall the frames seem a bit larger than my current costa saltbreak I bought direct and the lenses are totally different they are much lighter to the point in direct sunlight I’m squinting whereas my original I can just about look at the sun and not squint. I don’t think I would but from here again. I went with some of the reviews prior to my purchase as well. Here they were about 340 if they are bought on the costa site they come close to $900 dollars. I even sent them an email stating I was led to believe they were both authentic and than all communication seemed to have stopped. I would definitely be wary of this place. I would have went with my original gut feeling and should not have bought them here. Buyer be warned.

I ordered glasses and anti fog spray for 9.00 didn’t get the spray or a cloth to wipe glasses

Placed an order around Black Friday, just received them Jan. 25th. Very poor customer service, emails response 3-7 days after you leave a message if lucky. They said they would send glasses express with tracking, never received tracking or notification they were completed, they just arrived. Used them once before, didn’t take as long and customer service was not this awful, definitely a decline in the company and will be my last time doing business with them. If you order something, plan on a two month window with little to zero customer service support.

I ordered my glasses on Black Friday and just received them on 1/16. I didn’t think they were going to come and I could not reach DFO for an update. I’m happy with my glasses but not sure I would use them again due to the lack of customer service.

Never received my glasses so I reached out 4 days later they said my frames were lost from manufacturers. Said when they would received they would fulfill my order and over night them. Which never happens. I receive my order 2 months later and one lens won’t stay in. I have tried 4 times to reach customer service via email and chat. No response

I had to reorder frames that I bought last year bc they broke (I've never seen a pair break that quickly) mistakenly added a second pair of frames to my basket, ordering two, not one, replacement pair. Recognizing my error, I IMMEDIATELY wrote to cancel it, bc I only need one pair. You wrote back telling me it had been corrected, and I would only get one pair. They've arrived today, BOTH of them, and I was charged for both. Will not likely use this service again

There is a small “chip” or break in the inner upper corner of the right eye