Designer FramesReviews of designerframesoutlet.com

very helpful I found the customer service to be honest and helpful. they went out of their way to get me what i needed in a timely manner. thank you so much for what you do.

So this website does have an actual warehouse where they keep their sunglasses. But most of the sunglasses they sell are not in stock. They advertise them on the website but if you look at the shipping time it will say it takes two weeks for them to ship. Dropshipping is what theyre doing.. I ordered a pair of Prada sunglasses on August 9. The website said they would be shipped on August 16th. That seemed fishy to me why not ship them now I paid for them. Turns out the frames I ordered were not in stock and had to be special ordered from the manufacturer. So they say. So August 16th was the expected.shipping date they told me. Well August 16 came and went and they still haven't sent out my shades. I did a little investigation and had someone go to their store address and yes it's a shop they have sunglasses on display. But they scam people by dropshipping. Basically you order a pair of sunglasses, they aren't in stock, and a month later they send you your money back. I don't want a refund I want the shades I ordered. And I'm going to make sure people know what this company is doing .

it's been over a month and my order has not arrived, no one has bothered to keep me posted or answered my emails. terrible customer service., don't waste your time.

DO NOT ORDER FROM THIS COMPANY DESIGNER OUTLET FRAMES . COM , I TRIED TO ORDER JIMMY CHOO DESIGNER FRAMES WITH PRESCRIPTIONS TWO DIFFERENT TIMES, THANK GOODNESS I WAS SMART ENOUGH TO USE MY PAY PAL ACCOUNT WITH BOTH ORDERS, BECAUSE, SEEING ALL OF THE NEGATIVE REVIEWS NOW I DON'T THINK I WOULD HAVE GOTTEN MY $400. REFUNDED WITHOUT PAYPAL. THEY DO NOT REPLY OR ANSWER ANY CORRESPONDENCE AT ALL, EITHER VIA EMAIL OR PHONES. THEY ARE RIDICULOUSLY BAD AT BUSINESS IN GENERAL, BUYER HAS BEEN FOREWARNED, YOU WILL ONLY BE RIPPED OFF.

Look at BBB complaints! No customer service number--slow (if any) email response. Took a month to get glasses--wrong frame. After glasses returned they cancelled order. Lost my trust and respect.

I ordered a pair of eyeglasses and have made multiple attempts at initiating a return. I followed the process, per their invoice instructions and emailed the address listed and have yet to receive a response. I've also messaged them through their website and was told I would get a response in 8 hours....NOTHING. I also called the telephone number listed for them on BBB site - 877-343-3554 - always have to leave a voice mail and no one responds. DO NOT ORDER FROM THIS COMPANY.

Ordered a pair of prescription glasses (with frames that were shown as "in stock" on the website) and paid for expedited shipping. Seven days after placing the order, I received an email indicating that the frames had been ordered from the manufacturer and were scheduled to arrive in another 5-7 days (indicating that they were not in stock as originally indicated), at which time they would be "placed in the queue to have the lenses installed). Upon further investigation, it appears that none of the frames advertised on the website are in stock, as the company doesn't actually maintain a physical inventory (fraudulent misrepresentation #1). The estimated delivery of the order is now ~4 weeks from the date of the order, which hardly meets any reasonable definition of "expedited delivery" -- for I paid an additional fee (fraudulent misrepresentation #2). I have attempted on at least 2 dozen separate occasions to contact the company via the online chat feature on their website; however, on each attempt, the chat window displays a message indicating "We're not around, but we'd love to chat at another time", leaving one to reach the rather obvious conclusion that the chat feature (like the inventory) doesn't actually exist (fraudulent misrepresentation #3). Finally, I've submitted two formal inquiries via the e-mail inquiry page on the website and have not received a reply to either inquiry. This website is at best one of the most poorly run online retail operations I've encountered and, at worst, a frank scam.

There is no working phone number for this company - the 2 phone #s found online just ring & ring. The chat box on the site never had anyone available when I went on. I tried to purchase a pair of sunglasses, & never received a confirmation email. I had to write to customer service on their website THREE times before finally receiving a reply, even though each time I messaged customer service it said they would get back within 8 business hours. They didn't. In my last message, I said I would contact my bank & report them for fraud if I didn't hear back from them. So finally they replied & told me they cancelled my order - not what I asked for. I reported them for Fraud anyway just to be safe & did receive a cancellation. My bank rep thought they were a fraudulent company - he even tried calling the 2 phone numbers listed & got no reply with me on the phone. Lo and behold, the sunglasses I had wanted to purchase were taken off the site. I think they use decoys to lure people into thinking they have all of these designer sunglasses when they really don't even have them in stock. I have email messages & screen shots to prove all of this. Designer Frames Outlet is a SHADY company - beware!